Ankit Patel
St. Albans,Christchurch
Summary
Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Z Service Station
St. Albans, Christchurch
09.2024 - Current
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Identified opportunities for process improvement within the customer service department.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared hot and cold coffee drinks according to customer specifications.
- Maintained cleanliness of work area, including counters and equipment.
- Checked temperatures of coffee brewing equipment regularly.
- Operated cash register to process payments from customers.
- Assisted in preparing food items such as sandwiches and pastries for customers.
Duty Manager
Slick Burger
Christchurch, NZ
05.2024 - 08.2024
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Ensured adherence to health and safety regulations throughout the premises.
Store Manager
Stoke Discounter Dairy
Nelson, NZ
07.2018 - 11.2023
- Company Overview: Indian Grocery
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
Assistant Store Manager
Moerewa, New Zealand
07.2016 - 07.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Grocery Assistant
Pak n Save
Henderson, NZ
03.2015 - 05.2016
- Assisted customers in locating items and providing product information.
- Maintained a clean, organized and well-stocked environment for shoppers.
- Stocked shelves with merchandise according to company guidelines.
- Provided excellent customer service by greeting customers warmly and answering their questions promptly.
Education
Diploma in Business - Level 7
Linguis International Institute
Auckland, NZ01.2015
Master of Business Administrator - part-time
Annamalai University
India01.2010
Bachelor of Commerce -
Saurashtra University
Rajkot, India01.2007
Higher Secondary Certificate -
Board of Gujarat higher secondary
India01.2003
Secondary School Certificate -
Board of Gujarat higher secondary
India01.2001
Skills
- Consultative sales
- Customer service
- Organization skills
- Communication Skills
- Time management
- POS system and banking
- Complaint handling
- Computer literacy
- Digital marketing
- Leadership
- Payment management
- Customer queries
- Returns processing
- Queue management
- Inventory assistance
- Marketing
- Email management
- Team training and development
Personal Information
- Title: Store Manager
- Date of Birth: 02/15/86
References
- Ankit Prajapati, Customer Champion Pro., One NZ, +64224556741, ankit.prajapati@one.nz
- Bhaumik Patel, Friend, +642108282000
Managementandsalesstrengths
- Merchandising / Product Presentation
- Purchasing and Vendor Management
- Operations Analysis / Inventory Planning
- Cost Reduction and Shrink Avoidance
- Facebook Post, Status, Meta and Market
- Google business profile
- SEO, Content and Email Marketing
- Sales Training and Team Building
- Recruiting and Staffing Initiatives
- Budget Administration / Oversight
- Customer Service 6+ years
- WhatsApp Messages and status
- All social Media Marketing
- Wordpress
Retailmanagement
Delivering Outstanding service to customers, ensuring a positive experience from entry to transaction completion, recognized for consistently exceeding customer service expectations., Manage stock levels and inventory controls using advanced Epos systems, maintaining accuracy and efficiency in stock replenishments., Engaged with customers to assess their needs, provided advice on products and handled cash transactions, contributing to a 25% increase in upselling results., Assisted customers with queries, issues or concerns.
Timeline
Customer Service Executive
Z Service Station
09.2024 - Current
Duty Manager
Slick Burger
05.2024 - 08.2024
Store Manager
Stoke Discounter Dairy
07.2018 - 11.2023
Assistant Store Manager
07.2016 - 07.2017
Grocery Assistant
Pak n Save
03.2015 - 05.2016
Diploma in Business - Level 7
Linguis International Institute
Master of Business Administrator - part-time
Annamalai University
Bachelor of Commerce -
Saurashtra University
Higher Secondary Certificate -
Board of Gujarat higher secondary
Secondary School Certificate -
Board of Gujarat higher secondary
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