Ankit Prajapati

In my role as an AM - Learning & Development, I have to train new joiners and employees to enhance team performance, skills and business. Other responsibilities included:

· Training Agenda & Calendar preparation, Training Organize, co-ordination, Training Delivery.

· Training Need Identification and Training Need Analysis.

· Employee skills matrix preparation.

· Collaborated with cross-functional teams to ensure alignment of training programs with organizational goals and objectives.

· Designed and developed comprehensive Sales training programs, including modules, materials, and hands-on exercises.

As an Assistant Manager: training employees to enhance team performance, skills and business.

Responsibilities included:

· Conducting Training Sessions: Deliver training sessions, workshops, or seminars on fiber optics to employees, technicians, or other professionals

· Designed and developed comprehensive fiber optics training programs, including modules, materials, and hands-on exercises

· Trained new sales agents and engineer on a strong knowledge

of the company’s products and services

· Conducted in-person and online training sessions on fiber optic principles, installation, termination, splicing, testing, troubleshooting, and maintenance

· Coached Sales employees to improve and maintain sales skills by presenting information using a variety of instructional techniques, such as role playing, simulations, team exercises, group discussion, Videos or lectures

· Provided technical instruction and explained complex concepts in a clear and understandable manner to trainees.

· Assessed trainee performance through skill assessments and practical tests, offering constructive feedback and guidance for improvement

· Maintained accurate training records, including attendance, evaluations, and certifications

· Provided post-training technical support to trainees, addressing their queries and troubleshooting issues

· Stayed up-to-date with industry advancements through continuous learning and professional development

The role included managing service and sales of JIO Fiber Products.

Responsibilities included:

· Handling a large team who are responsible for both sales and service of JIO Fiber

· Monitoring the performance of the sales staff & fiber engineer staff. Ensure all parameters and process fulfill within TAT

· Responsible for acquire customer acquisition and building acquisition in area

· Designing & Planning network for expand JIO Fiber in areas.

· Sales operation support and resolution

Customer identification, Engagement, Communication programs & Campaigns

as an Area incharge, I have to expand broadband connectivity in area.

Responsibilities included:

· Lead and manage a team of 25 technical professional’s new area development and maintenance of broadband

· Develop and maintain strong relationships with stakeholders, clients, and vendors, ensuring alignment and effective collaboration

Responsibilities included:

· Lead and manage a team of 15 technical professionals, providing guidance, support, and mentorship to ensure high-performance and achievement of goals and task

· Plan, coordinate, and prioritize team activities, delegating tasks effectively and ensuring timely completion of task

· Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to drive seamless task execution

· Monitor team performance, providing regular feedback, conducting performance evaluations, and implementing training and development programs to enhance team members' skills and capabilities

· Foster a positive and collaborative work environment, promoting open communication, knowledge sharing, and team cohesion.

· Serve as a point of escalation for technical challenges or conflicts, providing timely and effective resolutions

· Stay updated with industry trends, emerging technologies, and best practices, implementing relevant improvements to enhance team efficiency and productivity

Responsibilities included:

· Installed, maintained, and repaired telecommunications systems, including VoIP, PBX, and wireless communication equipment

· Conducted site surveys and assessed network requirements for new installations or upgrades

· Configured and tested telecommunications equipment to ensure proper functioning

· Troubleshot network connectivity issues and resolved technical problems promptly

· Performed cable installations, splicing, Fault findings, terminations, and testing for data and voice networks

· Collaborated with cross-functional teams to support network upgrades and expansions

· Conducted regular inspections and preventive maintenance to ensure optimal system performance

· Provided technical support to customers, resolving complex issues related to software, hardware, and network systems

· Followed health and safety guidelines and maintain safe work environment