ANKIT SENGAL
Auckland,New Zealand
Summary
Highly analytical and communicative professional with exceptional teamwork skills. Proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and strong commitment to continuous learning and growth, ready to make a valuable impact in any organization.
Overview
7
7
years of professional experience
Work History
Work Management Coordinator(Provisioning & MDU)
Universal Communications Group
06.2022 - Current
- Coordinate internal teams and external Delivery Partner companies so their capabilities combine to achieve project schedules, revenue recognition and milestones
- Monitoring progress and provide regular status reports to key stakeholders and management
- Keep internal project management databases up-to-date.
- Achieved project milestones on time and within budget through diligent planning, monitoring progress, and managing resources effectively.
- Drove continuous improvement initiatives across all facets of the organization to foster a culture of excellence in service delivery and performance standards.
- Delivered top-notch results consistently by aligning objectives with organizational goals, setting clear expectations, and measuring performance regularly.
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing tailored solutions.
- Maintained open communication by presenting regular updates on project status to Management.
Customer Service Representative
Vocus Group NZ
03.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Restaurant General Manager
Pizza Hut
08.2020 - 04.2021
- To manage the store and the team members
- Need to help store manager for making roster of week
- Check the stock of store and ordering stock if need
- Handling customer complaints and solve.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Supervisor - Cleaning Operations
SMS Adventure (Cleaning Company)
09.2018 - 08.2020
- Interact with clients directly to understand their needs, get a clear idea of the cleaning services they require
- Manage all scheduling, staffing, and hiring associates to ensure that personnel are highly skilled and competent.
Team Member - Cleaner
City Cleaning
08.2017 - 08.2018
- Worked alongside cleaning staff to keep facilities clean and handle special clients who needed additional service.
Education
NZQA Level 5, 6 - Diploma in IT Technical Support -
ICA College
Auckland, Auckland08.2020
Skills
Customer Service Management
Documentation and Recordkeeping
Scheduling and calendar management
Schedule Management
Project Management
Problem-solving aptitude
Program Development
Decision-Making
Flexible and Adaptable
Customer Management
Technical Support
Referencecheck
Available Upon Request
Timeline
Work Management Coordinator(Provisioning & MDU)
Universal Communications Group
06.2022 - Current
Customer Service Representative
Vocus Group NZ
03.2022 - 05.2022
Assistant Restaurant General Manager
Pizza Hut
08.2020 - 04.2021
Supervisor - Cleaning Operations
SMS Adventure (Cleaning Company)
09.2018 - 08.2020
Team Member - Cleaner
City Cleaning
08.2017 - 08.2018
NZQA Level 5, 6 - Diploma in IT Technical Support -
ICA College
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