Ankit Sharma
Auckland,AUK
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CSR)
CBD Energy Ltd
Auckland
02.2023 - Current
- Answering questions about a company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback.
Team Lead Senior Android Developer
BLAVAS GPS TECHNOLOGY
Yamunānagar
05.2019 - 01.2023
- Utilized the latest software development tools, techniques, and approaches
- Analyzed and designed new systems and applications
- Offered experience working with client-server architectures, networking protocols, and databases
- Worked on internal and external projects with great care
- Brought forth a passion and dedication to software development
- Effectively coded software changes and alterations based on specific design specifications
- Implemented and updated application modules under the direction of Director/Client.
Education
Master of Computer Application (MCA) -
TIMT, Yamuna Nagar
01.2013
Bachelor of Computer Application (BCA) -
GNKC, Yamuna Nagar
01.2009
12th -
New Happy School, Yamuna Nagar
01.2006
Skills
- Information Security
- Quality Control
- Store maintenance
- Positive and professional
- Senior leadership support
- In-store support
- Report Preparation
- CRM Software
- Materials Transport
- Multi-Task Management
- Building rapport
- Shipping and receiving understanding
- Client Relations
- Complaint resolution
Hobbies and Interests
I am a very active person and enjoy watching Movies, playing Cricket.
Personal Information
- Date of Birth: 10/21/1989
- Gender: Male
- Marital Status: Married
Languages
Hindi, English, Punjabi
Certification
- CLASS 2 Full License
- ForkLift License
Timeline
Customer Service Representative (CSR)
CBD Energy Ltd
02.2023 - Current
Team Lead Senior Android Developer
BLAVAS GPS TECHNOLOGY
05.2019 - 01.2023
Master of Computer Application (MCA) -
TIMT, Yamuna Nagar
Bachelor of Computer Application (BCA) -
GNKC, Yamuna Nagar
12th -
New Happy School, Yamuna Nagar
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