Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
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Ankit Watts

Christchurch

Summary

I am an enthusiastic, adaptable, and self-motivated individual with strong attention to detail and excellent time management skills. I can prioritise tasks effectively and adapt quickly to new situations. I'm genuinely interested in governance and risk, and I take pride in contributing to robust frameworks and processes that support compliance, quality outcomes, and continuous improvement.

Overview

16
16
years of professional experience

Work History

Customer Retention Specialist

IAG
08.2020 - 05.2025
  • Manage and maintain relationships with existing customers to encourage policy renewals and retention
  • Identify at-risk customers and proactively address concerns to prevent policy cancellations
  • Handle customer inquiries, complaints, and requests with professionalism and empathy
  • Ensured compliance with internal policies and regulatory obligations in all interactions.

Personal Insurance Consultant

IAG
09.2016 - 08.2020
  • Assisting clients to determine the type and level of coverage required
  • Calculating premiums and establishing method of payment
  • Maintained up-to-date with changes in the insurance industry.
  • Lodged claims and followed up through to resolution.
  • Underwrote personal insurance policies in accordance with company guidelines

Sales professional

Smiths City
08.2015 - 09.2016
  • To achieve sales and profit targets for the store and company.
  • To offer the best solution to all customers, including additional products and services as warranties and add-on.
  • To follow up with all customers to ensure ongoing customer satisfaction and network for future business.

Sales Development Officer

Life Insurance Company
03.2009 - 02.2014
  • Managed a team of advisors, delivered product training, and supported lead conversion
  • Generated new business through face-to-face meetings and phone engagement
  • Built and maintained a comprehensive client database
  • Provided tailored insurance solutions based on clients' financial situations
  • Fostered long-term relationships to encourage repeat business.

Education

Graduate Diploma in Sales and Marketing - Sales and Marketing

CPIT (NZ)
01.2014

Bachelor of Education - undefined

Panjab University
01.2008

Bachelor of Science - undefined

Panjab University
01.2007

Associate Level - Insurance

ANZIIF
12-2021

Skills

  • Analytical Thinking
  • Strong Attention to Detail
  • Time Management and Prioritisation
  • Problem Solving and Decision Making
  • Collaborative Team Player
  • Proficient in AMI Systems / PLUA 2 (Personal Lines)
  • Compliance and Regulatory Understanding
  • Multilingual
  • Completed ANZIIF Papers (Associate Level)

Accomplishments

  • Nominated as Rookie of the year in IAG (2016).
  • Achieved Million Dollar Sales Target within 9 months of joining in Smiths City Company.
  • Got award for best Sales Development Officer for a fortnight of my LIC Branch by giving them business of 20,000 NZD.
  • Quarterly Toa Winner
  • Supporting AMI community with AIMEE (Fire Truck)

Hobbies and Interests

In my spare time I enjoy playing table tennis. I am also fond of travelling and love to meet with new people.

Languages

English
Hindi
Punjabi

Timeline

Customer Retention Specialist

IAG
08.2020 - 05.2025

Personal Insurance Consultant

IAG
09.2016 - 08.2020

Sales professional

Smiths City
08.2015 - 09.2016

Sales Development Officer

Life Insurance Company
03.2009 - 02.2014

Bachelor of Education - undefined

Panjab University

Bachelor of Science - undefined

Panjab University

Graduate Diploma in Sales and Marketing - Sales and Marketing

CPIT (NZ)

Associate Level - Insurance

ANZIIF

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Ankit Watts