Ankita Sharma
Wellington,New Zealand
Summary
Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills.
Overview
6
6
years of professional experience
Work History
Operations manager/ Customer service executive
State Bank of India Mutual Funds
01.2020 - 06.2023
- Handling mutual funds division and end to end operations of .MF trade processing
- Effective handling & monitoring day to day Operations viz transaction processing, effective allotment/ pay outs, monitoring Controls, KYC, Audits etc
- MF corporate action process like dividend payout/ dividend reinvestment issue to clients by coordinating with RTA/AMC
- Coordination with RTA
- Smooth Branch coordination – to ensure minimal complaints and quick resolution
- Handling various day-to-day transaction activities
- Monitoring activities and handling evaluation of Agents Performance
- Processing of Applications for new entities by uploading in DBMS software
- Administrative support for all data entry on daily basis with MS Excel
Volunteer
Confederation of Indian Industry(CII)
10.2019 - 10.2019
- Helped in organizing and managing the fest
- Provided content to CII for addressing the people about the fest
Digital Marketing Trainer
Prodigy Number
06.2019 - 07.2019
- Content Writing(Newsletter, Email campaign, Blogs)
- Post Updation in LinkedIn, facebook
- CoWorking Spaces link/ Blog Lists
Industrial Trainer
Ambuja Cement Limited
06.2017 - 07.2017
- Industrial Relation (access control system, biometric system for contract labour management)
- Human Relation (Recruitment and selection)
Education
Masters of Business Administration - HR and Marketing
Gian Jyoti Institute of Management and Technologies
01.2021
Bachelors of Business Administration -
Rayat Institute of Management and Technologies
01.2018
Higher Secondary - Commerce
Shiwalik Public School
01.2015
Higher School Education -
Shiwalik Public School
01.2013
Skills
- MF 360
- Velox
- MS Excel
- MS Word
- Customer service
- Operations management
- Team leadership
- Problem-solving
- Employee relations and conflict resolution
Accomplishments
- Certification in The Fundamental of Digital Marketing, 04/21/2020
- Awarded as Academic Excellence on Meritorious Position in Master of Business Administration., 2018-2020
- Awarded as a best student award in MBA batch., 2018-2020
Languages
English
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dance
- Drawing and Painting
Timeline
Operations manager/ Customer service executive
State Bank of India Mutual Funds
01.2020 - 06.2023
Volunteer
Confederation of Indian Industry(CII)
10.2019 - 10.2019
Digital Marketing Trainer
Prodigy Number
06.2019 - 07.2019
Industrial Trainer
Ambuja Cement Limited
06.2017 - 07.2017
Bachelors of Business Administration -
Rayat Institute of Management and Technologies
Higher Secondary - Commerce
Shiwalik Public School
Higher School Education -
Shiwalik Public School
Masters of Business Administration - HR and Marketing
Gian Jyoti Institute of Management and Technologies
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