Ankita Anil Chauhan
Auckland,New Zealand
Summary
Resourceful individual with New Zealand Resident visa, currently employed as a Technical Support Operator specialising in residential and commercial alarms. In this role, I handle inbound and outbound calls in a fast-paced environment, dispatch and schedule technicians, manage part orders, and maintain accurate digital records. I also resolve client queries through email, ensuring timely and effective solutions.
Overview
9
9
years of professional experience
Work History
Technical Services Operator
ADT Security
Auckland, New Zealand
09.2023 - Current
- Schedule new customer installation and connection to monitoring appointments
- Dispatch field technician resources for installations and service jobs
- Coordinate technicians to ensure all required equipment is collected, installed, and recorded
- Dispatch field technicians to proactive and reactive service appointments
- Follow up on job completion within commitment dates and ensure readiness for billing
- Provide first point technical support resolution
- Identify remote office resolution opportunities and develop technical capabilities
- Ensure compliance with ADT service standards and maximize resource effectiveness
- Build and maintain strong relationships with internal and external parties
- Deliver consistent customer satisfaction results for installation and service events
- Develop customer solutions using continuous process enhancement and technology
- Maintain excellent field technician relationships and ensure compliance with process requirements
- Model behaviors, clarify, and coach for high performance within the team
- Ensure accurate quoting for work, applying all applicable charges for equipment and labor
- Minimize invoice disputes and credits required for customer experience or billing defects
- Ensure accuracy of subcontractor invoices and compliance with contractual terms
- Ensure accuracy of equipment orders and minimize costs for ADT
- Understand and comply with all relevant legislation and ADT policies
- Undertake all work in a safe manner and follow company health and safety procedures
- Identify and report new hazards promptly
- Accurately report incidents and accidents
- Build and maintain relationships with customers, subcontractors, dealers, suppliers, and internal teams
Junior Architect
R & L Kakde Associates
Nagpur, Maharashtra
11.2017 - 04.2021
- Assisting in the development of architectural designs and concepts for various projects.
- Collaborating with senior architects and other team members to create design solutions that meet client requirements and adhere to building codes and regulations.
- Conducting site visits and surveys to gather information and assess existing conditions for project planning and design.
- Preparing architectural drawings, renderings, and models using computer-aided design (CAD) software.
- Participating in meetings and presentations to discuss design proposals and provide input on design decisions.
- Researching and staying updated on industry trends, materials, and construction techniques to enhance design quality and efficiency.
- Assisting in the preparation of project documentation, including architectural drawings, specifications, and construction documents.
- Coordinating with consultants, contractors, and vendors to ensure smooth project implementation and resolve any design-related issues.
- Supporting the project team in the coordination and management of construction activities on-site.
- Assisting in the review and evaluation of contractor submittals and responding to requests for information (RFIs) during the construction phase.
- Contributing to the preparation of cost estimates, project schedules, and other project-related documents.
- Collaborating with other disciplines, such as structural engineers and MEP (mechanical, electrical, plumbing).
Architectural Intern
AR. ASHISH NASHINE’S
Nagpur, Maharashtra
01.2016 - 12.2016
- Studied local architectural regulations and codes to assist with designing.
- Calculated cost estimates for smaller to larger projects.
- Performed research on structures and materials.
- Consulted with clients to determine functional and spatial requirements of new structure.
- Created, printed and modified drawings in AutoCAD.
- Recommended minor adaptations and modifications to complete working drawing sets.
- Reviewed contractor proposals and sets of drawings prepared by firms to identify missing information, generate questions and align budgets.
- Coordinated with clients, consultants and contractors during construction bidding.
- Met with municipal building department and other governing agency officials to coordinate approvals.
- Created and updated project cost analysis spreadsheets.
- Designed custom furniture adapted to floor plans, working closely with multiple furniture vendors.
Education
Bachelor of Architecture (B.Arch) -
Nagpur University
SMMCA05.2017
Skills
- AutoCAD
- Google SketchUp,
- Photoshop
- Project Coordination
- Strong Technical Detailing Skill
- Electrical Layouts
- Structural Drawings
- Project Requirements
- Strong Verbal and Written Communicator
- Technical Architecture Design
- Site Visits
- Furniture Layout
- Administrative Support
- Interior Design
- Microsoft Office Expertise
Personal Information
Name & contact
Available Upon Request
Timeline
Technical Services Operator
ADT Security
09.2023 - Current
Junior Architect
R & L Kakde Associates
11.2017 - 04.2021
Architectural Intern
AR. ASHISH NASHINE’S
01.2016 - 12.2016
Bachelor of Architecture (B.Arch) -
Nagpur University