Ankur Kashmir Chand

- Deliver high-quality payroll support services to clients across New Zealand and Australia, ensuring timely resolution ofqueries and effective troubleshooting of
system issues.
- Administer and review payroll processes with accuracy, ensuring full compliance with employment legislation, taxation requirements, superannuation/KiwiSaver obligations, and leave entitlements in both jurisdictions.
- Oversee client onboarding and payroll system configuration, tailoring solutions to meet specific organisational needs.
- Prepare and analyse payroll reports to support compliance, audit readiness, and informed business decision-making.
- Provide guidance and training to clients on payroll best practices and efficient use of the Employment Hero platform.
- Collaborate with internal teams to address complex cases and contribute to continuous system and service improvements.
- Maintain up-to-date knowledge of payroll legislation in New Zealand and Australia, proactively advising clients on relevant changes and compliance requirements.

• Within the role I provided software application support & advisory for SAM, Orion, Synergy software applications from AUXO.
• Specialized within the accounting modules of SAM and Orion software providing additional support and tailored solutions for accounting related challenges.
• Skilled in data analysis using SQL DBMS application to provide seamless and optimized system performance and to provide customer data management services.
• Consistent and daily ticket Management using Freshdesk.
• Utilizing Jira software to contribute towards further Software development, Bug identification / Story (Enhancement Processes), conduct testing and provided concise documentation of software issues reported by the customer allowing seamless communication between teams.
• Resolve complex Citrix related issues including printers, label printers, EFTPOS, Server mapping and backup issues.
• Utilizing Active Directory to manage user groups and policies.
• Resolved database issues by utilizing SQL database management application.
• Assist with database conversion projects from TPS to SQL data structure for both Citrix hosted and non-hosted clients.
• Pro-actively tested software application issues to resolve complex problems or provide training where necessary to achieve a more user-friendly software outcome.
• Assisted in creating concise documentation for troubleshooting across software applications and add it to the Knowledge Base.

• Provided technical support for router configuration, connectivity troubleshooting and cellular network issues ensuring minimal downtime for customers.
• Enabled SIM provisioning and backend SIM data usage alerts by leveraging the Cisco Jasper Control Center to streamline automation and optimize network performance.
• Delivered customer onboarding and training within Cisco Jasper Control Center ensuring efficient adoption of platform features.
• Coordinated and generated billing and usage reports using CRM tools, MS Excel and Xero supporting monthly invoicing and financial reconciliation.
• Oversaw CRM database administration to maintain accurate customer records and improve operational efficiency.
• Produced operational and performance reports utilizing Zoho Reports for data driven decision making.
• Provided network management and Tier 1–2 technical support to resolve SIM and network related concerns. Monitored and resolved service desk support tickets daily.
• Performed Static IP assignments, device provisioning, and authentication management using the SPARK Radius platform.
• Acted as the technical liaison between SPARK’s support team and customers, ensuring timely resolution of complex issues.

• Identified individual needs, wishes and aspirations.
• Contributed to the health, safety and security of individuals and their environment.
• Facilitated and supported individuals in decision making, promoting choice and involvement giving full regard to initiatives aimed at promoting individual empowerment.
• Completed all necessary documentation within the required timeframe.
• Regular review and modification of individual support plans as required.
• Communicated information to the relevant people including individuals, family/whanau, staff and other agencies whilst ensuring that confidentiality is appropriately maintained.
• Ensured that risk policies are followed and that Health & Safety, fire, accident and incident recording and other policies and procedures are observed.
• Supported individuals in obtaining and attending relevant medical care/appointments as appropriate.
• Administered and recorded medication in line with Brackenridge's policies.

• Coordinated closely with team members to conduct database developments of pricing tools through the creation of amendments using the software PHP.
• Generated a complete thesis report discussing the types of research methodologies and techniques utilized, as well as how it can be incorporated practically to further achieve the company objective. The thesis concluded on the basis of questioning which software coding language would be the most fitting in developing an amended pricing tool for Falcon manufacturing.
• Created and spearheaded a new database integration pricing tool using PHP, whilst also taking into consideration the issues at which the client is encountering within the existing software configurations.

• Provided the most cost effective data plan as per customer requirements, as well as checking the phone compatibility with the SPARK network prior to selling any data plan services.
• Pitched specific cell phones based on the customers requirements and budget.
• Generated daily sales report.
• Verified compliance between the collected cash within the system.
• Worked on SPARK specific tools such as 'GSMarina'.
• Achieved daily targets regularly that were set by the store manager.

• Oversaw operational related activities within the North America Global Exchange program for Capgemini India.
• Managed immigration, mobility and HR operational activities for Capgemini North America and Capgemini Canada.
• Ensured the successful completion of on-boarding for resources traveling to Capgemini NA and Capgemini Canada.
• Coordinated closely with the HR team in Capgemini Chicago to ensure that all resources were compliant, as well as the monitoring of legal documentation and all onboarding related activities for employees who are traveling for the job.
• Answered inquiries related to employee salary, social security numbers set up through HR records, pay advances, settlement allowances and employee benefits.
• Represented as the HR business partner for NA GX employees, bridging the communication requirement with the company team in India.
• Conducted employee data management and data gathering of personal records, compensation, immigration, as well as legal documentation.

• Aided the PMO Lead in all PMO-related activities/ programs to ensure that they were in accordance with the established processes and work procedures, as well as in compliance with company policies.
• Ensured quality delivery of PMO activities/ deliverables.
• Supported the coordination of PMO-related communications with both internal and external stakeholders.
• Delivered reports within a timely and effective manner while meeting rigorous deadlines.
• Conducted database management of existing and non-existing resource details using MS Excel 2017, as well as maintaining records of their working hours/month using MS Access 2010.
• Troubleshooted problems encountered whilst using MS Access 2010. Generated a work breakdown structure summary report on a monthly basis.
• Supported the PMO lead with Invoicing and billing activities during the end of every month. Assured database management and data security utilizing Microsoft SharePoint 2010.
• Capacity planned for the forecasted resources joining the project for upcoming months, as well as coordinating with stakeholders to ensure the required arrangements.
• Generated the capacity utilization report on a weekly basis.

• Conducted database management of quotation comparison charts, purchase orders and bills, completed crew details, oversaw the company's monthly expenses, verified potential and existing crew resumes using Microsoft application format.
• Worked on global programs for issuing purchase orders as per the requisitions sent from the vessel.
• Designed and implemented a global program to source out vessel owners and offshore machinery manufacturers regarding tenders floated by oil and gas companies, shipping companies and industrial plants.
• Identified, developed and positioned the company's services to maximize their profitable returns.
• Conducted meetings with clients to explain about the utility and application of the product, as well as product sales.
• Liaised with potential clients regarding products, pricing and project requirements.
• Prepared a targeted time plan, monitored the project implementation progress and acted accordingly towards achieving targets in a timely manner.
• Maintained records of client visits, discussions, and suggestions with respect to internal stakeholders using Microsoft Office Applications.
• Generated crew payrolls every month using the Crewsoft Maritime Crew Payroll Software, as well as producing boarding and lodging invoices on a monthly basis for the vessel.