PRIYANKA GHIMIRE
CHITWAN,CHITWAN
Summary
Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and reliable skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Food and Beverage Assistant
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Housekeeping Attendant
HOTEL MANAGEMENT DIPLOMA
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Front Desk Receptionist
HOTEL GLOBAL
10.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Intern
HOTEL GLOBAL
10.2018 - 04.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with senior management on new initiatives to build confidence.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Supported with creating project marketing materials to promote services.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Waitress
GREASY SPOON
05.2019 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
High School Diploma -
PRAGATI SHIKSHA SADAN
BHARATPUR, NEPAL12.2016
MANAGEMENT - MANAGEMENT
BALKUMARI COLLEGE
BHARATOUR, CHITWAN, NEPAL 2016 - 2018
No Degree - COMPUTER BASIC
TALLY TRAINING CENTER
CHITWAN 02.2023 - 03.2023
Skills
- Special Requests
- Reception Service
- Accurate Cash Handling
- Customer Preferences
- Effective Customer Service
- Dishwasher Operation
- Customer Loyalty
- Customer Service Best Practices
- Maintaining Quality Assurance Standards
- Operational Efficiency
- Staff Leadership
- Kitchen Support
- Table Setting Arrangements
- Inventory Management
- Room Inventory
- Dining Room Cleanup
- Guest Inquiries
- Guest Experiences
- Guest Relations
- Complaint Handling
- Safe Food Handling Procedures
- Safe Work Practices
- Food Handling Standards
- Greeting and Seating Guests
- Sanitizing
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
No Degree - COMPUTER BASIC
TALLY TRAINING CENTER
02.2023 - 03.2023
Waitress
GREASY SPOON
05.2019 - 04.2023
Front Desk Receptionist
HOTEL GLOBAL
10.2018 - 04.2019
Intern
HOTEL GLOBAL
10.2018 - 04.2019
MANAGEMENT - MANAGEMENT
BALKUMARI COLLEGE
2016 - 2018
Food and Beverage Assistant
Housekeeping Attendant
HOTEL MANAGEMENT DIPLOMA
High School Diploma -
PRAGATI SHIKSHA SADAN
Similar Profiles
MOHAMED EL HEMOUNIMOHAMED EL HEMOUNI
NA at NANA at NA
Charlee GrondinCharlee Grondin
Gardienne d'enfants at NAGardienne d'enfants at NA
Do Hyun KwakDo Hyun Kwak
Multifunctional Additive Process Optimization at NAMultifunctional Additive Process Optimization at NA
Isabella Grace MelendezIsabella Grace Melendez
Private Tutor at NAPrivate Tutor at NA
Sushil KoiralaSushil Koirala
Lower Secondary Teacher at Shree Bhimodaya Model Secondary SchoolLower Secondary Teacher at Shree Bhimodaya Model Secondary School