Ankush Singh Chauhan
Porirua,WGN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Driven Liquor Store Manager with solid background in managing retail operations. Skilled in inventory management, strategic merchandising and staff supervision. Demonstrates strong customer service orientation, ability to drive sales growth and proven success in fostering positive work environments. Prior experience shows significant improvements in store performance and profitability.
Overview
2
2
years of professional experience
Work History
Liquor Store Manager
Black bull Whitby
Whitby , Wellington
11.2024 - Current
- Resolved customer complaints in a professional manner, escalating issues when necessary.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Evaluated employee performance regularly through one-on-one meetings and formal reviews.
- Performed administrative tasks such as filing paperwork or updating records.
- Ensured proper maintenance of equipment such as POS systems, scales, refrigerators and freezers.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
Duty Manager
Kfc
Porirua, Wellington
02.2024 - Current
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Took care of customer problem escalated by other staff members.
- Handled employee problems in absence of general manager.
- Coached staff members to develop long-term career goals.
- Responded to customer questions regarding products, prices and availability.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded promptly to any emergency situations that arose during shifts.
Kfc
Team member
Porirua, Wellinhton
05.2023 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Foothills Academy Rishikesh Uttrakhand
IndiaSkills
- Teamwork and Collaboration
- Multitasking
- Cultural Awareness
- Friendly, Positive Attitude
- Active Listening
- Customer Service
- Flexible and Adaptable
- Analytical Thinking
- First Aid/CPR
- certified
- PPE use
- Relationship Building
- Critical Thinking
- Employee training
- Inventory management
- Equipment maintenance
- Sales reporting
- Cash handling
- Staff supervision
- Communication skills
- Problem solving
- Time management
- Store maintenance
- Credit and cash transactions
- Customer service
- Visual merchandising
Timeline
Liquor Store Manager
Black bull Whitby
11.2024 - Current
Duty Manager
Kfc
02.2024 - Current
Kfc
Team member
05.2023 - 01.2024
High School Diploma -
Foothills Academy Rishikesh Uttrakhand