Anmarie Seiderer
Helensville,Auckland
Summary
To leverage my customer service, sales, and communication skills to deliver exceptional service, ensuring the company I represent upholds a positive and professional image. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
Futura Trailers
07.2023 - Current
- Coordinate activities to ensure an excellent customer experience
- Align customer and dealer efforts with immediate and long-term business goals, improving processes and communication
- Discover and recommend ways to leverage consumer/customer data and insights
- Enter data accurately in the sales and CRM system
- Oversee customer channels, ensuring management according to service level agreements and timeframes
- Coordinate on-site pick-up and delivery of trailers, managing servicing activities
- Assist in developing online/offline customer support services across all communication channels, including CRM technical support content
- Manage, document, and report on warranty spending, tracking it accurately.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Sales Admin and Export Manager
Futura Trailers
11.2022 - 07.2023
- Process dealer orders and payments promptly
- Align production schedules with business targets
- Manage container delivery and export schedules
- Ensure timely and accurate export documentation
- Plan outbound parts and tech support to meet dealer needs
- Maintain accuracy and timeliness in business software data.
Sales Admin
Futura Trailers
05.2022 - 11.2022
- Process order schedules and releases
- Enter and maintain product data
- Conduct stock accuracy tasks, including stock-takes, preparing shipping documentation, and data entry
- Provide administrative assistance to the Operations Manager and other managers
- Coordinate and document Production Standards and Standard Operating Procedures (SOPs)
- Manage containers and monitor shipments to ensure safe and timely delivery
- Organise and document relevant training sessions
- Adhere to all health and safety regulations and processes
- Perform general office tasks.
Key Accounts Administrator
Tyco International - Wormald
07.2021 - 05.2022
- Serve as the lead point of contact for Key Account Clients
- Resolve issues and complaints of various clients across multiple portfolios
- Communicate with the council and submit Building Warrant of Fitness nationally
- Ensure a high level of client satisfaction, meeting client needs and deliverables according to proposed timelines
- Coordinate maintenance and post-maintenance follow-up
- Achieve and exceed weekly and monthly KPIs
- Resolve invoicing disputes.
Administrator
Kumeu Community Center
06.2020 - 06.2021
- Manage all bookings and the center's schedule
- Assist contractors on site with booking required maintenance
- Manage the provision of supplies
- Assist in the development, maintenance, and documentation of various operating systems and procedures
- Expand marketing to social media and encourage community involvement.
Facilities Administrator
St Heliers Community Center
03.2020 - 05.2020
- Assist in the implementation of health and safety processes
- Monitor building security
- Manage the provision of supplies
- Assist in the development, maintenance, and documentation of various operating systems and procedures
- Manage meeting room requirements
- Work closely with the Bookings Administrator to ensure the smooth functioning of the service to the community.
Key Accounts Manager
Beck Trading
02.2018 - 08.2019
- Manage Key Accounts (Massmart)
- Oversee project management
- Plan production schedules
- Manage logistics
- Handle procurement activities
- Manage human resources
- Oversee sales and marketing efforts
- Assist design teams.
Administration Manager
BMK Project Solutions
10.2016 - 02.2018
- Manage operations
- Oversee project management
- Handle logistics
- Manage human resources
- Serve as the Health and Safety Representative
- Manage purchasing activities
- Oversee sales and marketing efforts.
Personal Assistant
Allams Attorneys
04.2014 - 10.2016
- Serve as a personal assistant to Mr
- Andrew Allams
- Manage receipting and petty cash, along with general admin duties for Allams Attorneys
- Assist other partners with administrative tasks and drawing up legal documents
- Interact with clients and assist with reception duties
- Submitting and coordinating with the local Liquor Board on applications and approvals.
Administration Manager
Safety & Control Valves
04.2013 - 03.2014
- Perform general administration tasks
- Handle health and safety administration
- Manage operations
- Oversee human resources
- Manage sales and marketing efforts
- Coordinate logistics.
Education
High School -
Grens High School
Psychology -
University of South Africa (UNISA)
Skills
- Action-Oriented
- Collaboration
- Interpersonal Skills
- Relationship Building
- Integrity
- Customer Service
- Microsoft Office: Word, PowerPoint, Outlook, Excel
- Specialised Software: Law Pac, Pastel (Basic), Pronto, Smartsheet, HubSpot, Cin7, Safety Culture
- Platforms: MacBook, Microsoft
- Cross-Functional Collaboration
- Customer Empathy
- CRM software proficiency
References
References provided upon request
Timeline
Customer Experience Manager
Futura Trailers
07.2023 - Current
Sales Admin and Export Manager
Futura Trailers
11.2022 - 07.2023
Sales Admin
Futura Trailers
05.2022 - 11.2022
Key Accounts Administrator
Tyco International - Wormald
07.2021 - 05.2022
Administrator
Kumeu Community Center
06.2020 - 06.2021
Facilities Administrator
St Heliers Community Center
03.2020 - 05.2020
Key Accounts Manager
Beck Trading
02.2018 - 08.2019
Administration Manager
BMK Project Solutions
10.2016 - 02.2018
Personal Assistant
Allams Attorneys
04.2014 - 10.2016
Administration Manager
Safety & Control Valves
04.2013 - 03.2014
High School -
Grens High School
Psychology -
University of South Africa (UNISA)
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