ANMAY KUNDU
Auckland,AUK
Summary
Proven leader in the hospitality and retail sector, adept at operations management and customer engagement, with a track record of enhancing customer satisfaction and optimizing inventory control, skilled in team and staff management, demonstrating a passion for excellence and a commitment to continuous improvement. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 15 years of experience in team leadership in Retail and Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
MJD RAWA LIMITED
Rotorua, BOP
11.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Decision making.
- Menu planning.
- Group booking.
- Local party arrangements.
- Daily paperwork maintaining.
- Dealing with local council regarding all sorts of certificate updating.
- Food and safety files maintaining.
- Up selling.
- Promotions and advertisements.
- Customers records and business relations.
- Optimised labor costs by closely.
- Dealing with suppliers regarding stock ordering by most competitive price.
- Inventory and stock maintaining.
Store Manager and Duty Manager
Foursquare Supermarket Arrowtown
Queenstown, OTA
02.2021 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed food and safety files.
- Managed daily operations.
Grocery Assistant
New World Wanaka
Wanaka, OTA
01.2020 - 01.2021
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Checked aisles for spills to complete quick clean-up.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
- Maintaining daily filling of aisles.
- Daily stock unloading.
- Distributing stocks to different aisles.
- Attending team meeting.
- Pleasantly greeted customers and provided prompt and courteous service.
- Recommended products to customers to drive sales.
- Aided in maintaining accurate inventory levels through regular counts and timely restocking efforts.
Duty Manager
Upadhyaya Limited
Queenstown, OTA
11.2017 - 01.2020
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Managing Bar operations.
- Managed banking and daily paperwork.
- Managed daily front operations.
- Up selling and menu planning.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Frozen Assistant
PAK'nSAVE Albany
Auckland, AUK
07.2014 - 10.2017
- Participated in continuous learning opportunities, staying updated on industry trends and best practices in frozen food handling and merchandising.
- Reduced wastage of perishable goods through careful stock rotation and monitoring of expiration dates.
- Enhanced product presentation by regularly rotating and restocking merchandise on the shelves.
- Conducted thorough cleaning routines within the frozen department area, maintaining a sanitary environment compliant with health regulations.
- Improved customer satisfaction by efficiently addressing and resolving frozen department-related concerns.
- Adhered strictly to safety protocols when handling heavy boxes.
- Maintaining temperature check and file control.
- Unloading daily stocks and distributing and filling.
Education
Associate of Arts - Hospitality Administration And Management
IHRM
Kolkata, India03.1998
Bachelor of Arts - Accounting
Kolkata University
Kolkata, India03.1995
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Customer-Oriented
- Shift Management
Accomplishments
Achieved the best employee of the month for two times at Pak'n Save Albany.
Presently having General Manager certificate.
- Improved online reviews by successfully handling customer complaints, implementing monthly staff training.
Certification
General Manager Certificate.
LCQ Certificate
Food and Safety course Certificate.
Timeline
Restaurant Manager
MJD RAWA LIMITED
11.2022 - Current
Store Manager and Duty Manager
Foursquare Supermarket Arrowtown
02.2021 - 10.2022
Grocery Assistant
New World Wanaka
01.2020 - 01.2021
Duty Manager
Upadhyaya Limited
11.2017 - 01.2020
Frozen Assistant
PAK'nSAVE Albany
07.2014 - 10.2017
Associate of Arts - Hospitality Administration And Management
IHRM
Bachelor of Arts - Accounting
Kolkata University