Anmol Dutt
Christchurch,CAN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Contractor
Mainfreight
03.2023 - Current
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Enhanced team productivity by providing ongoing training and support to junior staff members.
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
Customer Service Representative
Mainfreight
02.2017 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
CSR, Sales
PAK'nSAVE
04.2016 - 09.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined sales process for increased efficiency and improved customer experience.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Management 100's of customer on daily basis as the store opened and people start to walk in from 7 am.
Education
MBA - Marketing Management And Research
Lincoln University
Lincoln, NZ02.2020
Graduate Diploma Level 7 - Applied Management
Ara Institute of Canterbury
Christchurch, NZ12.2016
BBA - Marketing Management And Research
Amity University
Delhi09.2015
Skills
- Data entry proficiency
- Performance Tracking
- Goal-oriented mindset
- Product Knowledge
- Quality Control
- Business Communications
- Customer Engagement
- Recordkeeping
- Relationship Building
- Client Relationships
- Office Administration
- Business Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Contractor
Mainfreight
03.2023 - Current
Customer Service Representative
Mainfreight
02.2017 - 02.2023
CSR, Sales
PAK'nSAVE
04.2016 - 09.2016
MBA - Marketing Management And Research
Lincoln University
Graduate Diploma Level 7 - Applied Management
Ara Institute of Canterbury
BBA - Marketing Management And Research
Amity University