Ann Gordon
Kaikoura
Summary
An organized professional with a proven ability to excel under pressure across diverse industries. Co-founder and operator of a thriving excavation business for over two decades, demonstrating strong entrepreneurial spirit and strategic insight. Successfully transitioned to the hospitality sector as a motel owner, showcasing expertise in operations management, guest experience enhancement, and relationship building with suppliers and staff. Eager to embrace new challenges while consistently driving success in every endeavor.
Overview
46
46
years of professional experience
Work History
Assistant Manager
Panorama Motel Kaikoura Ltd
Kaikoura, CAN
08.2025 - Current
- Assisted in managing daily operations, ensuring smooth service delivery and guest satisfaction.
- Provide two days Relief for One Site Managers. Provide Assistance as Required.
- Monitored guest feedback to identify areas for improvement, contributing to enhanced customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Freight handler, Customer Service
NZ Couriers
Kaikoura, New Zealand
04.2019 - Current
- Part time position sorting the freight in preparation for the Courier driver, Process problem freight. Sort and prepare parcels for Rural Delivery Contractor.
- Key purpose: Freight Handler Kaikoura Depot
Assistant Manager/Receptionist Administrator
Rochette Ltd T/A Panorama Motels Ltd
Kaikoura, CAN
03.2022 - 09.2025
- Assisted in staff training and development to enhance team performance and service quality.
- Coordinated daily operations to ensure efficient guest check-in and check-out processes.
- Implemented inventory management protocols, optimizing supply chain efficiency and minimizing waste.
- Monitored guest satisfaction levels, addressing concerns promptly to maintain high service standards.
- Data Entry in Xero
- Maintaining the PMS (Preno) and the OTA's
- Meet and Greet Guests Checking In/Checking Out. Assist with any Queries, Concerns.
Parcel and Mail Delivery and Pick Up Duties
Kaikoura Rural Delivery
Kaikoura, New Zealand
04.2021 - 11.2021
- Permanent Part Time position (Three 5 hour days per week) delivering NZ Postal mail and courier packages to Rural Addresses. Sort mail for delivery.
- Key purpose: Rural Delivery Driver
Assistant Manager/Head Housekeeper
Panorama Motel
Kaikoura, New Zealand
02.2021 - 04.2021
- Assist Manager with the Day to Day operations of the motel. Prepare housekeepers rosters, assist cleaners as required, complete laundry duties as required. Reception Duties when Manager away. Record Reservations and payment information in the Preno Software system. Report any maintenance problems found daily promptly to Manager and Owner if necessary. Provide reports to the Owner as required.
- Key purpose: Assistant Manager/Head Housekeeper
Director/Manager
Self-Employed – Champers Motor Lodge - GISBORNE
Gisborne, New Zealand
09.2016 - 09.2018
- Champers Motor Lodge is a 14 unit motel comprising of Corporate Studios, Large Studios, One Bedroom Units, Two Bedroom unit. Along with my husband, we operated this motel seven days a week providing accommodation and meals (breakfast, lunch and dinners on request) to Corporate, Domestic and Tourist markets.
- Front Office: Meet, Greet Guests. Ensure registration forms completed, Payment for stay. Provide informative tourist advice as required.
- Reservations: Take Reservations over the telephone and on-line, ensuring all information is correctly entered into the Motel Accommodation Software – Roonsoft
- Booking Sites: Ensure that all rates and motel features are feature correctly through our Channel Manager to the various Booking Sites.
- Accounts Management: Maintain all records and ensure Creditors account are reconciled and balanced. Prepare and submit GST returns. Reconcile monthly statements to clients and debt collection.
- Reporting: Complete Daily & Monthly Management Reports.
- Housekeeping: Ensure units are cleaned to a high standard, assisting as necessary. Prepare sheets to go out to outside laundry service. Complete all other laundry.
- Staff Management: Employ and recruit Housekeeping staff as required. Ensure all requirements are met in regards to contracts, wages and Health & Safety. Enter weekly hours into Thank You Payroll.
- Compliance/Maintenance
- Ensure all compliance requirements are met to a Best Practice standard
- All ground maintenance including large lawn areas, saltwater swimming pool, gardens, and driveway.
Administration & Accounts Payable/Receivable
Reds Bobcat Services Limited
Christchurch, New Zealand
01.1995 - 08.2016
- Reds Bobcat Services Limited was started from scratch by my husband & I in Christchurch, April 1995. Providing Truck and Bobcat Hire to the Public, Building Contractors, Landscapers and Driveway Specialist. My role, was in conjunction with my other employment was to complete the administration side of the business.
- Health & Safety
- Ensure that documentation and procedures were up to date and recorded correctly.
- Administration/Accounting
- Invoice clients through Xero in a timely fashion. Send out monthly statements. Reconcile bank accounts and Debt collection when required.
- Prepare GST returns
- Prepare PAYE returns
Accounts/Administration Manager
Drazi Developments Limited
New Zealand
11.1994 - 03.2015
- Customer Service: taking orders and payments from customers, projecting a professional, friendly and efficient customer approach. Ensure a high level of customer satisfaction.
- Accounts Management: reconcile and balance Dealers stock; pay Dealer’s commission; prepare and submit GST and PAYE returns. Reconcile monthly statements to clients and debt collection. Organise foreign currency payments to our stock supplier.
- Marketing and Stock Control: develop brochures to advertise stock. Ensure web site up to date and attractive. Monitor stock levels and order from Canada.
- Key purpose: Administration
Various Positions held
Bank of New Zealand
New Plymouth, New Zealand
01.1980 - 01.1990
- 10 years in the banking industry starting in Patea as a Bank Officer and progressing to Head Teller. Left the BNZ for six months to travel in Australia, and then returned to a position in New Plymouth as Customer Services Officer. From New Plymouth, I was transferred to Head Office in Wellington for three years, where I held the following positions:
- Administration Officer
- Checking Officer and Asset Control
- Co-ordination and Evaluation Officer
- Senior Analyst Equipment
- Key purpose: Administration
Education
School Certificate - University Entrance, New Zealand Trades Certification Board: typing and shorthand typing
Sacred Heart Girls' College
01.1978
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Bank of New Zealand
Skills
- Goal-oriented
- Proactive questioner
- Strong attention to detail
- Proactive and spirited
- Self-motivated
- Effective team contributor
- Analytical problem solver
- Results-driven
Timeline
Assistant Manager
Panorama Motel Kaikoura Ltd
08.2025 - Current
Assistant Manager/Receptionist Administrator
Rochette Ltd T/A Panorama Motels Ltd
03.2022 - 09.2025
Parcel and Mail Delivery and Pick Up Duties
Kaikoura Rural Delivery
04.2021 - 11.2021
Assistant Manager/Head Housekeeper
Panorama Motel
02.2021 - 04.2021
Freight handler, Customer Service
NZ Couriers
04.2019 - Current
Director/Manager
Self-Employed – Champers Motor Lodge - GISBORNE
09.2016 - 09.2018
Administration & Accounts Payable/Receivable
Reds Bobcat Services Limited
01.1995 - 08.2016
Accounts/Administration Manager
Drazi Developments Limited
11.1994 - 03.2015
Various Positions held
Bank of New Zealand
01.1980 - 01.1990
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Bank of New Zealand
School Certificate - University Entrance, New Zealand Trades Certification Board: typing and shorthand typing
Sacred Heart Girls' College
Hobbies and Interests
Walking, Fitness - gym, Photography, Family