Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
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Ann Gordon

Kaikoura

Summary

An organized professional with a proven ability to excel under pressure across diverse industries. Co-founder and operator of a thriving excavation business for over two decades, demonstrating strong entrepreneurial spirit and strategic insight. Successfully transitioned to the hospitality sector as a motel owner, showcasing expertise in operations management, guest experience enhancement, and relationship building with suppliers and staff. Eager to embrace new challenges while consistently driving success in every endeavor.

Overview

46
46
years of professional experience

Work History

Assistant Manager

Panorama Motel Kaikoura Ltd
08.2025 - Current
  • Assisted in managing daily operations, ensuring smooth service delivery and guest satisfaction.
  • Provide two days Relief for One Site Managers. Provide Assistance as Required.
  • Monitored guest feedback to identify areas for improvement, contributing to enhanced customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Freight handler, Customer Service

NZ Couriers
04.2019 - Current
  • Part time position sorting the freight in preparation for the Courier driver, Process problem freight. Sort and prepare parcels for Rural Delivery Contractor.
  • Key purpose: Freight Handler Kaikoura Depot

Assistant Manager/Receptionist Administrator

Rochette Ltd T/A Panorama Motels Ltd
03.2022 - 09.2025
  • Assisted in staff training and development to enhance team performance and service quality.
  • Coordinated daily operations to ensure efficient guest check-in and check-out processes.
  • Implemented inventory management protocols, optimizing supply chain efficiency and minimizing waste.
  • Monitored guest satisfaction levels, addressing concerns promptly to maintain high service standards.
  • Data Entry in Xero
  • Maintaining the PMS (Preno) and the OTA's
  • Meet and Greet Guests Checking In/Checking Out. Assist with any Queries, Concerns.


Parcel and Mail Delivery and Pick Up Duties

Kaikoura Rural Delivery
04.2021 - 11.2021
  • Permanent Part Time position (Three 5 hour days per week) delivering NZ Postal mail and courier packages to Rural Addresses. Sort mail for delivery.
  • Key purpose: Rural Delivery Driver

Assistant Manager/Head Housekeeper

Panorama Motel
02.2021 - 04.2021
  • Assist Manager with the Day to Day operations of the motel. Prepare housekeepers rosters, assist cleaners as required, complete laundry duties as required. Reception Duties when Manager away. Record Reservations and payment information in the Preno Software system. Report any maintenance problems found daily promptly to Manager and Owner if necessary. Provide reports to the Owner as required.
  • Key purpose: Assistant Manager/Head Housekeeper

Director/Manager

Self-Employed – Champers Motor Lodge - GISBORNE
09.2016 - 09.2018
  • Champers Motor Lodge is a 14 unit motel comprising of Corporate Studios, Large Studios, One Bedroom Units, Two Bedroom unit. Along with my husband, we operated this motel seven days a week providing accommodation and meals (breakfast, lunch and dinners on request) to Corporate, Domestic and Tourist markets.
  • Front Office: Meet, Greet Guests. Ensure registration forms completed, Payment for stay. Provide informative tourist advice as required.
  • Reservations: Take Reservations over the telephone and on-line, ensuring all information is correctly entered into the Motel Accommodation Software – Roonsoft
  • Booking Sites: Ensure that all rates and motel features are feature correctly through our Channel Manager to the various Booking Sites.
  • Accounts Management: Maintain all records and ensure Creditors account are reconciled and balanced. Prepare and submit GST returns. Reconcile monthly statements to clients and debt collection.
  • Reporting: Complete Daily & Monthly Management Reports.
  • Housekeeping: Ensure units are cleaned to a high standard, assisting as necessary. Prepare sheets to go out to outside laundry service. Complete all other laundry.
  • Staff Management: Employ and recruit Housekeeping staff as required. Ensure all requirements are met in regards to contracts, wages and Health & Safety. Enter weekly hours into Thank You Payroll.
  • Compliance/Maintenance
  • Ensure all compliance requirements are met to a Best Practice standard
  • All ground maintenance including large lawn areas, saltwater swimming pool, gardens, and driveway.

Administration & Accounts Payable/Receivable

Reds Bobcat Services Limited
01.1995 - 08.2016
  • Reds Bobcat Services Limited was started from scratch by my husband & I in Christchurch, April 1995. Providing Truck and Bobcat Hire to the Public, Building Contractors, Landscapers and Driveway Specialist. My role, was in conjunction with my other employment was to complete the administration side of the business.
  • Health & Safety
  • Ensure that documentation and procedures were up to date and recorded correctly.
  • Administration/Accounting
  • Invoice clients through Xero in a timely fashion. Send out monthly statements. Reconcile bank accounts and Debt collection when required.
  • Prepare GST returns
  • Prepare PAYE returns

Accounts/Administration Manager

Drazi Developments Limited
11.1994 - 03.2015
  • Customer Service: taking orders and payments from customers, projecting a professional, friendly and efficient customer approach. Ensure a high level of customer satisfaction.
  • Accounts Management: reconcile and balance Dealers stock; pay Dealer’s commission; prepare and submit GST and PAYE returns. Reconcile monthly statements to clients and debt collection. Organise foreign currency payments to our stock supplier.
  • Marketing and Stock Control: develop brochures to advertise stock. Ensure web site up to date and attractive. Monitor stock levels and order from Canada.
  • Key purpose: Administration

Various Positions held

Bank of New Zealand
01.1980 - 01.1990
  • 10 years in the banking industry starting in Patea as a Bank Officer and progressing to Head Teller. Left the BNZ for six months to travel in Australia, and then returned to a position in New Plymouth as Customer Services Officer. From New Plymouth, I was transferred to Head Office in Wellington for three years, where I held the following positions:
  • Administration Officer
  • Checking Officer and Asset Control
  • Co-ordination and Evaluation Officer
  • Senior Analyst Equipment
  • Key purpose: Administration

Education

School Certificate - University Entrance, New Zealand Trades Certification Board: typing and shorthand typing

Sacred Heart Girls' College
01.1978

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Bank of New Zealand

Skills

  • Goal-oriented
  • Proactive questioner
  • Strong attention to detail
  • Proactive and spirited
  • Self-motivated
  • Effective team contributor
  • Analytical problem solver
  • Results-driven

Timeline

Assistant Manager

Panorama Motel Kaikoura Ltd
08.2025 - Current

Assistant Manager/Receptionist Administrator

Rochette Ltd T/A Panorama Motels Ltd
03.2022 - 09.2025

Parcel and Mail Delivery and Pick Up Duties

Kaikoura Rural Delivery
04.2021 - 11.2021

Assistant Manager/Head Housekeeper

Panorama Motel
02.2021 - 04.2021

Freight handler, Customer Service

NZ Couriers
04.2019 - Current

Director/Manager

Self-Employed – Champers Motor Lodge - GISBORNE
09.2016 - 09.2018

Administration & Accounts Payable/Receivable

Reds Bobcat Services Limited
01.1995 - 08.2016

Accounts/Administration Manager

Drazi Developments Limited
11.1994 - 03.2015

Various Positions held

Bank of New Zealand
01.1980 - 01.1990

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Bank of New Zealand

School Certificate - University Entrance, New Zealand Trades Certification Board: typing and shorthand typing

Sacred Heart Girls' College

Hobbies and Interests

Walking, Fitness - gym, Photography, Family

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Ann Gordon