Ann Lin

Grand Harbour Restaurant

05.2022 - 09.2024

Handled high-pressure situations and difficult customers in a face-paced environment with composure, maintaining excellent service standards.
Attending to customers upon entrance with a positive welcoming attitude
Exhibited strong multitasking abilities, balancing multiple tasks while delivering prompt service.
Accurately issuing bills and accepting cash or credit payments whether they are paid in full or split multiple ways.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts to consistently provide efficient service even during peak hours.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Processed orders in person or over the phone with exceptional communication.
Helped customers with dietary restrictions obtain safe delicious food by working with kitchen staff on alternatives.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

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