Ann-Marie Middleton
New Lynn,AUK
Summary
Resourceful professional with experience in case management and stakeholder collaboration. Skilled in coordinating support services and providing comprehensive support to diverse groups. Strengths include proactive problem solving, effective communication skills, and strong facilitation abilities.
Overview
4
4
years of professional experience
Work History
Support Facilitator
Kaikaranga
Mt Wellington , Auckland
02.2023 - Current
- Coordinated support services for individuals with diverse needs.
- Assisted clients in accessing community resources and programs.
- Conducted assessments to identify needs and develop appropriate interventions for clients.
- Collaborated with external agencies to ensure effective delivery of services.
- Liaised with stakeholders involved in client service delivery.
- Referred individuals to outside resources and services for additional support.
- Facilitated training sessions for staff
- Actively engaged in case management activities including referral tracking, follow-up calls.
Covid calling response agent
Reach Aotearoa
Remote
12.2021 - 01.2023
- Facilitated client engagement to enhance service delivery and support needs.
- Conducted thorough interviews to identify COVID-19 exposure risks among individuals.
- Educated individuals on quarantine protocols and preventive measures against COVID-19.
- Maintained detailed records of contacts and communication for tracking purposes.
- Utilized electronic health record systems for managing contact tracing information securely.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
Skills
- Client assessment
- Community resources
- Case management
- Electronic health records
- Service coordination
- Stakeholder collaboration
- Team collaboration
- Patient referrals
- Task prioritization
Timeline
Support Facilitator
Kaikaranga
02.2023 - Current
Covid calling response agent
Reach Aotearoa
12.2021 - 01.2023