Anna Balaminut
Wellington
Summary
I am energetic and detail-oriented with extensive experience in operations management, team leadership, accounts, and retail and building experience in Photography. Passionate about photography and creating positive experiences, managing workflows, and delivering high-quality customer service. Proven ability to work well under pressure, lead diverse teams, and maintain strong organizational skills. Seeking to leverage my skills in a new role that values dedication, creativity, and enthusiasm.
Overview
15
15
years of professional experience
Work History
Operations Coordinator & Team Lead
Salon Owners Collective
07.2024 - Current
- Coordinate daily operations and manage multiple ongoing projects, ensuring smooth and efficient business functions
- Lead and motivate a team of diverse individuals, driving productivity and morale to achieve company goals
- Develop and execute strategies for customer retention, business growth, and team development, including planning and overseeing key initiatives
- Lead successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Manage client communication through several online communication portals, ensuring timely responses and high levels of customer satisfaction
- Utilize in-house apps for team coordination, scheduling, and resource allocation, streamlining workflows and improving efficiency
- Leveraged various online communication platforms to manage internal communication, ensuring seamless collaboration across the team
Accounts Officer + Teacher Aide
Brooklyn School
03.2023 - 07.2024
- Managed school accounts, including processing invoices, payroll, and budgeting
- Worked with staff and management to ensure financial records were accurate and up-to-date
- Reconciled financial statements and prepared reports for senior leadership
- Handled communication with parents regarding payments, fees, and financial queries
- Ensured compliance with financial regulations and school policies
- Provided support for school events and activities through budget planning and financial oversight
- Worked in classrooms alongside children who needed extra attendtion and additional support
Operations Manager & Owner
The Godfather Barbers
08.2012 - 05.2024
- Oversaw daily operations, including managing staff, customer service, and financial management
- Handled all aspects of business ownership, including budgeting, marketing, and customer relations
- Managed a team of barbers, ensuring high standards of service and efficiency
- Developed promotional strategies to grow the business and increase client loyalty through social media
- Maintained inventory and supplier relationships to ensure high-quality products and services
- Implemented customer feedback systems to continuously improve service offerings
- Daily, weekly and monthly book keeping an accounts
- Weekly staff payroll and report collation
Retail Operations & Buyer
Starfish Clothing LTD
01.2010 - 12.2011
- Managed daily operations of retail locations, ensuring product availability, store presentation, and customer satisfaction
- Responsible for inventory management, including purchasing, stock tracking, and reordering products
- Analyzed sales trends to forecast purchasing needs and optimize stock levels
- Negotiated with suppliers to secure the best prices and ensure product quality
- Developed and executed promotional strategies to increase foot traffic and sales
- Trained and supervised retail staff, promoting a positive and collaborative work environment
Education
Diploma - Photography
Southern Institute of Technology
02.2025
Skills
- Strong leadership and team management
- Customer service and relationship building
- Operations and workflow optimization
- Communication and interpersonal skills
- Proficient in DSLR Photography
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in database management
- Adobe Lightroom
- Adobe Photoshop
- Small business operations
Timeline
Operations Coordinator & Team Lead
Salon Owners Collective
07.2024 - Current
Accounts Officer + Teacher Aide
Brooklyn School
03.2023 - 07.2024
Operations Manager & Owner
The Godfather Barbers
08.2012 - 05.2024
Retail Operations & Buyer
Starfish Clothing LTD
01.2010 - 12.2011
Diploma - Photography
Southern Institute of Technology
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