Anna Barrett
Wanaka,Otago
Summary
Dynamic professional with a proven track record at Flex Fitness Green Island and Compound Gym , enhancing gym member experience and retention through exceptional customer service and leadership skills. Expert in creating inclusive fitness environments and driving community engagement. Skilled in office administration and health and safety, ensuring operational excellence and client satisfaction.
Overview
3
3
years of professional experience
Work History
Gym Duty Manager
Compound Gym
07.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Keeping the gym a clean and tidy place to ensure the safety of our members.
- Organized community social events, workshops, run clubs and monthly challenges to create an awesome community within the gym.
- Set new memberships up and welcome them into the gym in a friendly and enthusiastic manner.
- Setting current members up for consults if they are off track to help them get back to achieving their goals.
- Creating reels, stories, posts of events happening in the gym.
- Weekly meeting with co-workers/owners to assess any issues , complaints, and work ons to improve our customer satisfaction and look on where we are at with our OKRs.
Gym Receptionist
Flex Fitness Green Island
02.2022 - 07.2023
- Kept front desk and gym clean, safe and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
Personal Trainer
Flex Fitness Green Island
02.2022 - 07.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Formed a good relationship with all clients to ensure they were getting the most out of their sessions.
Group Fitness Instructor
Flex Fitness Green Island
02.2022 - 07.2023
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 16 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels and injuries.
- Taught a variety of classes including cycle, bodypump, boxfit, core, and HIIT.
- Designed and delivered my own workouts.
Education
High School Diploma -
Mount Aspiring College
Wanaka Certificate in Digital Marketing - Digital Marketing
Careers Academy
Auckland 10.2024
Exercise Certificate Level 5 - Exercise
Otago Polytechnic
Dunedin, NZ11.2022
Certificate in Personal Training - Personal Training
Fit Futures Academy
Christchurch12.2021
Skills
- Customer Service
- Customer service focus
- Professionalism and Integrity
- Time Management
- Customer Communication
- Passion for fitness
- Leadership skills
- Communication skills
Hobbies
- Rugby ( made Otago Spirit development team 2023)
- Touch
- Netball
- Health and fitness
- Outdoors
- Surfing
Timeline
Gym Duty Manager
Compound Gym
07.2023 - Current
Gym Receptionist
Flex Fitness Green Island
02.2022 - 07.2023
Personal Trainer
Flex Fitness Green Island
02.2022 - 07.2023
Group Fitness Instructor
Flex Fitness Green Island
02.2022 - 07.2023
High School Diploma -
Mount Aspiring College
Certificate in Digital Marketing - Digital Marketing
Careers Academy
Exercise Certificate Level 5 - Exercise
Otago Polytechnic
Certificate in Personal Training - Personal Training
Fit Futures Academy
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