Anna Brady
Auckland
Summary
I am a current Sales Agent at Surge Direct, proficient in persuasion techniques, building rapport and providing customer service while upselling services effectively. I am also skilled in multitasking and organization, I have led and organised group activities for both campers and counselors at Camp Med-O-Lark, showcasing group leadership and organisational skills.
Overview
4
4
years of professional experience
Work History
Sales Agent
Surge Direct
Auckland
12.2024 - Current
- Managed donor data entry into the organization's system.
- Ensured compliance with company and PFRA policies and procedures at all times.
- Used verbal skills to engage customers in conversation and determine needs in order to close a sale.
- Engaged politely with each customer, providing professional support for inquiries around donations.
- Developed sales techniques to successfully sell and upsell donations to potential donors.
- On track to receive Professional Fundraiser promotion.
Camp Counselor
Camp Med-O-Lark
Washington
06.2024 - 08.2024
- Mediated problems among campers to build positive relationships.
- Oversaw daily routines of my assigned cabin group, ensuring compliance to the schedules and camp rules.
- Provided guidance to ensure the safety of all campers in a variety of potentially hazardous environments.
- Delivered a set curriculum daily to campers who participated in my culinary class.
- Coordinated and led group activities for both campers and counselors.
Checkout Operator
Woolworths
Whangarei
07.2022 - 02.2024
- Boosted customer satisfaction by resolving problems with knowledgeable and polite service.
- Handled cash, card, gift card and coupon transactions for purchases.
- Tracked stock levels throughout shift and alerted supervisor when supplies were running low.
- Helped with inquires and signed customers up for rewards program.
Checkout Operator
New World
Whangarei
02.2021 - 02.2022
- Communicated with team members to ensure a smooth and fast operation of checkout lanes.
- Kept checkout area and belt clean and sanitised.
- Maintained a tidy checkout area by regularly cleaning, emptying trash cans and organizing checkout area displays.
- Checked ID's during alcohol and tobacco sales.
Retail Worker
Cotton on
Whangarei
11.2020 - 01.2021
- Restocked shelves, racks and displays with the latest clothing items and ensured the store was always organised and tidy.
- Answered questions about current promotions and resolved issues according to store policies.
- Handled price checks, customer inquiries and fitting room returns to keep store orderly and efficient.
- Greeted customers and provided assistance with product selection.
Education
Some College (No Degree) - Certificate in Level 4 Bakery
NorthTec
Whangarei, NZ11-2023
High School Diploma -
Whangarei Girls High School
Whangarei10-2022
Skills
- Persuasion techniques
- Closing sales
- Objection handling
- Performance tracking
- Networking
- Customer assistance
- Building rapport
- Multitasking and organization
- Group leadership
- Planning and scheduling
Timeline
Sales Agent
Surge Direct
12.2024 - Current
Camp Counselor
Camp Med-O-Lark
06.2024 - 08.2024
Checkout Operator
Woolworths
07.2022 - 02.2024
Checkout Operator
New World
02.2021 - 02.2022
Retail Worker
Cotton on
11.2020 - 01.2021
Some College (No Degree) - Certificate in Level 4 Bakery
NorthTec
High School Diploma -
Whangarei Girls High School
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