Anna Buasak
Newmarket,AUK
Summary
Highly motivated professional with a Master's Degree in International Hotel Management, bringing a strong blend of collaborative, interpersonal, and multitasking abilities to any team. Known for being a service-minded individual with a positive attitude and a growth mindset, I thrive in fast-paced environments, consistently meeting tight deadlines with high levels of responsibility. My background equips me to add significant value to organizations looking for dedication, efficiency, and a proactive approach to challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist
Pullman Auckland Hotel & Apartment
02.2024 - Current
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Assisted guests at check-in and check-out, providing information on various services within hotel.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Informed housekeeping staff of any special requests made by guests.
- Responded to emergency situations in a timely manner.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Executive Secretary to Group CEO
Italthai Group
Bangkok, Thailand
04.2015 - 12.2021
- Serve as the first point of contact for the CEO, handling communications with internal and external stakeholders with discretion and professionalism.
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Organized meetings, conferences, and travel arrangements for executives.
- Prepared agendas and took minutes of meetings attended by the executive staff.
- Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Developed a tracking system to monitor the progress of projects assigned to executives or departments.
- Monitored emails received by executive personnel; responded promptly when appropriate.
- Performed research on specific topics as requested by management personnel.
- Facilitated communication between executives and other departments within the organization.
- Oversee personal and family-related tasks for the CEO, including but not limited to managing household staff, organizing family events, and handling personal appointments and travel plans.
- Ensure confidentiality and privacy in handling all business and personal matters related to the CEO and their family.
Executive Secretary to SVP Group Legal & Compliance
Italthai Group
04.2013 - 04.2015
Executive Secretary to CFO & Strategic Planning Office
Italthai Group
04.2011 - 04.2013
Executive Secretary to CEO
Amari Estates Co., Ltd. (under Italthai Group)
11.2009 - 04.2011
Executive Secretary to Director of Sales & Marketing
Grand Millennium Sukhumvit Hotel
02.2009 - 10.2009
- Provided administrative support to the Director of Sales & Marketing.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Executive Secretary to the Managing Director
Transearch Wright Company (A leading executive recruitment firm)
Bangkok, Thailand
07.2008 - 02.2009
Executive Secretary to Partner (Head of Mergers & Acquisitions)
Baker & McKenzie Ltd.
03.2007 - 07.2008
Hotel Receptionist and Executive Business Center Officer
Swissotel Nai Lert Park Bangkok Hotel (currently known as Mövenpick BDMS Wellness Resort Bangkok)
03.2005 - 03.2007
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Assisted guests at check-in and check-out, providing information on various services within hotel.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Assisted guests with directions and transportation arrangements when needed.
- Monitored security cameras in order to ensure safety of guests and staff members.
- Informed housekeeping staff of any special requests made by guests.
- Responded to emergency situations in a timely manner.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Education
Master of Arts - International Hotel Management
Auckland University of Technology
06-2025
Bachelor of Arts - Hotel Studies
Kasetsart University
Thailand03-2005
Skills
- Fluent in English, Thai, and Chinese (Mandarin)
- Customer Service
- Excellent communication skills
- Appointment Scheduling
- Office Administration, Sales, and Meeting Support
- Business Correspondence
- Preparing contracts and Minute Taking
- Talent Acquisition and job applicant Interviews
- LinkedIn Sourcing
- Discretion and Confidentiality
Certification
- Chinese Course for HSK4 from Peking University
- Chinese Course for Business Chinese Level 1 from Prince of Songkla University Thailand
- Certificate of American Sign Language Expression (ASL) from Udemy
- Facilitation skill training workshop by Onyx Hospitality Group
- HEIGHT leadership & supervisory development program by Onyx Hospitality Group
- Service beyond excellence by Your Next U
- Leadership Development Program (LDP) with Gallup
- Coaching program by Gallup
- Thai Institute of Directors (IOD) for Company Secretary Program
- OPERA Hotel Software
Contact
MP: 027-469-5660 / Email: emarn1828@gmail.com
References
- Mr. Yuthachai Charanachitta, Owner and CEO, Onyx Hospitality Group and Italthai Group, yuthachai.c@onyx-hospitality.com
- Ms. Saranya Wattanasirisuk, SVP, Group Head of Human Resources, Onyx Hospitality Group, saranya.w@onyx-hospitality.com
- Mr. Taeil Chung, Managing Director, Transearch Wright Limited, taeil.chung@transearch.com
Hobbies and Interests
- Music: Enthusiastic about singing and playing the piano, enjoying the exploration of various musical genres and compositions.
- Cooking: Particularly passionate about Thai cuisine; dedicated to experimenting with traditional recipes and innovating flavorful dishes.
- Language Learning: Actively expanding my linguistic abilities, with a current focus on Chinese and Sign Language, reflecting a deep commitment to cultural understanding and communication.
Languages
English
Professional
Thai
Full Professional
Chinese (Mandarin)
Professional
Accomplishments
- Bachelor of Arts in Hotel Studies. 2nd Class Honors from Kasetsart University Thailand
Timeline
Receptionist
Pullman Auckland Hotel & Apartment
02.2024 - Current
Executive Secretary to Group CEO
Italthai Group
04.2015 - 12.2021
Executive Secretary to SVP Group Legal & Compliance
Italthai Group
04.2013 - 04.2015
Executive Secretary to CFO & Strategic Planning Office
Italthai Group
04.2011 - 04.2013
Executive Secretary to CEO
Amari Estates Co., Ltd. (under Italthai Group)
11.2009 - 04.2011
Executive Secretary to Director of Sales & Marketing
Grand Millennium Sukhumvit Hotel
02.2009 - 10.2009
Executive Secretary to the Managing Director
Transearch Wright Company (A leading executive recruitment firm)
07.2008 - 02.2009
Executive Secretary to Partner (Head of Mergers & Acquisitions)
Baker & McKenzie Ltd.
03.2007 - 07.2008
Hotel Receptionist and Executive Business Center Officer
Swissotel Nai Lert Park Bangkok Hotel (currently known as Mövenpick BDMS Wellness Resort Bangkok)
03.2005 - 03.2007
Master of Arts - International Hotel Management
Auckland University of Technology
Bachelor of Arts - Hotel Studies
Kasetsart University
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