ANNA FRANCISCO
Halswell,Christchurch
Summary
Dynamic Clinical Manager with extensive experience at Arvida Rhodes on Cashmere, excelling in regulatory compliance and operations oversight. Proven track record in developing effective care plans and enhancing service delivery through quality improvement initiatives. Strong leadership and conflict resolution skills foster high-performing teams and ensure optimal patient outcomes.
Overview
6
6
years of professional experience
Work History
Clinical Manager
Arvida Rhodes on Cashmere
Cashmere, Christchurch
09.2021 - Current
- Oversaw clinical operations and ensured compliance with health regulations.
- Managed staff schedules and coordinated training for new team members.
- Developed and implemented care plans for residents' needs and preferences.
- Facilitated communication between healthcare providers and families of residents.
- Conducted regular assessments to monitor resident health and well-being.
- Led quality improvement initiatives to enhance service delivery standards.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
Clinical Services Manager
Ultimate Care Bishop Selwyn
08.2019 - 07.2021
- Managed clinical operations and ensured compliance with healthcare regulations.
- Supervised healthcare staff and facilitated ongoing training programs.
- Developed care plans in collaboration with interdisciplinary teams.
- Coordinated patient assessments and monitored individual care needs.
- Implemented quality improvement initiatives to enhance service delivery.
- Fostered communication between families, patients, and healthcare providers.
- Conducted regular staff meetings to ensure that all clinical services were being provided in accordance with established standards.
Education
Postgraduate Diploma in Health Sciences -
Otago University
Christchurch, NZ12.2020
Postgraduate Certificate in Health Sciences -
Otago University
Christchurch, NZ12.2019
Gerontology Acceleration Programme -
Canterbury District Health Board
Christchurch, NZ12.2019
Master of Health Science Nursing - Clinical - One year to complete
Otago University
Christchurch, NZSkills
- Customer Service
- Regulatory compliance
- Conflict resolution
- Decision making
- Training and mentoring
- Managerial experience
- Operations oversight
- Ability to work under pressure
- Teamwork
- Leadership
- Excellent in oral and written communication
- Enthusiastic in learning new skills
References
Upon request.
Hobbies and Interests
- Gardening
- Walking
- Music
- Cooking
Qualifications Education
- 2021, Master of Health Science Nursing (Clinical), Otago University, One year to complete
- 2020, Postgraduate Diploma in Health Sciences, Otago University
- 2019, Postgraduate Certificate in Health Sciences, Otago University
- 2019, Gerontology Acceleration Programme (GAP)
Affiliations
- Yoga
- Reading books
- Walking
- Cooking
Languages
English
Full Professional
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Clinical Manager
Arvida Rhodes on Cashmere
09.2021 - Current
Clinical Services Manager
Ultimate Care Bishop Selwyn
08.2019 - 07.2021
Postgraduate Diploma in Health Sciences -
Otago University
Postgraduate Certificate in Health Sciences -
Otago University
Gerontology Acceleration Programme -
Canterbury District Health Board
Master of Health Science Nursing - Clinical - One year to complete
Otago University
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