Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Timeline
Generic

Anna Jefferson

Auckland,AUK

Summary

I am an organised and dedicated employee with excellent attention to detail and strong time management skills. I enjoy work that is challenging, interesting and allows me to take ownership. I believe that every person should be able to express their feelings and views in a safe and encouraging environment and should also be able to voice their opinions and feel important. I also believe that to be able to thrive we need to set goals and to be able to live in a society that nurtures different cultures that we have - to have respect for those who are different.

Overview

22
22
years of professional experience

Work History

Hotel Housekeeper

Airport International Hotel Brisbane
04.2023 - 03.2024
  • Cleaned rooms
  • Detailed hotel rooms
  • Guest inquires
  • Building maintenance

Assistant / Deli Manager

New World Supermarket
  • Customer service
  • Stock ordering
  • Safe hygiene practice
  • Cook
  • Day to day running of deli duties

Supervisor Cleaning

BHP/ASIC

Cleaning Supervisor

Eatons Services Group
09.2015 - 09.2019

Case Manager

Safe Places For Children
10.2010 - 07.2013
  • Ensure smooth daily running of the residential care home.
  • Ensure safe practice at all times
  • To work therapeutically with each young person that comes into safe places
  • Build strong and positive team culture
  • Rostering and supervision including delegation and performance management
  • Case inductions with new team members
  • Facilitate team meetings and on call support

Shift Leader

Korowai Manaaki Youth
02.2010 - 10.2010
  • Ensure the smooth daily running of the residential care units
  • Ensure safe practice at all times
  • To care for youth at risk and those that have high complex needs
  • Ensure safety of clients at all times
  • To provide programmes that are therapeutic and meaningful that help to address children with high complex needs
  • Programming
  • 1 to 1 focus with clients
  • Daily on shift operations
  • Programmes which target identity development, life skills and personal interests
  • Planning and organising

Residential Youth Worker

Korowai Manaki Youth Justice
09.2008 - 02.2010
  • To ensure safe practice at all times
  • To care for youth at risk and that have high complex needs
  • Engage and participate with clients
  • Support staff
  • Ensure day to day routines are kept
  • Maintain professionalism at all times

Cleaning Supervisor

Gough-Gough And Hammer
  • Responsible for making sure site is maintained to a high standard of hygiene and cleanliness
  • Ensure safety and time management of staff
  • Ensure allocated duties of staff are completed
  • Staff placement
  • Orders
  • Stock taking
  • Delegating work
  • Office cleaning
  • Factory site cleaning

Night Porter / Sole Charge

Matavai Resort Niue Island
07.2005 - 08.2006
  • Running of resort
  • Allocating rooms for clients and guests
  • Checking in and out resort guests
  • Bar tending
  • Food handling
  • Cash handling
  • Customer service
  • Room attendant

Caregiver

Fiti Lagakali Aoga Niue
  • Preparing meals for pre-schoolers
  • Stock taking
  • Orders
  • Meal planning
  • Budgeting
  • Food safety at all times
  • Supporting staff in the day to day running of preschool
  • Offering programmes and activities

Train Manager

Tranzmetro Auckland
03.2002 - 11.2003
  • Ensure safety of passengers at all times
  • Revenue collection
  • Ticketing
  • Cash handling
  • Ensuring arrival and departure times to the best of my ability
  • Customer satisfaction

Caregiver / Secretary to Management

Pacific Island Womens Health Project
  • Maintain residential house
  • General housekeeping
  • Manage rosters
  • Childcare
  • Ensuring safety of young people at all times

Education

Aorere College
School Certificate

Manukau Institue of Technology
Computing Level 2

Transition Training
Office Administration And Computing Level 2 & 3

Tafe College
Business Administraion Level 4

AUT Manukau Family Literacy Programme
Introduction To Early Childhood Education Level 3

Skills

  • Time management
  • Strong customer focused approach
  • High level of technological competence
  • Staff management
  • Focused professional
  • Adaptable and Flexible
  • Attention to detail
  • Physical and psychological safety of children and young people
  • Excellent Communication Skills
  • Excellent verbal and written communication skills including shift reports and critical incidents
  • Excellent sense of humour
  • Able to work unsupervised
  • Leadership Skills
  • Crisis management skills
  • Organisation skills
  • Ability to remain calm in crisis

Accomplishments

  • Union delegate representative
  • Coordinating shift leader
  • Programming
  • 1 to 1 focus with clients
  • Team/Case Leader roles
  • Programmes which target identity development, life skills and professional personal interests

Volunteer Experience

The Church of Jesus Christ of Latter-day Saints 

Sunday School Teacher


Otahuhu Rugby League Club

Team Manager


Otahuhu Softball Club

Manager U12s

T Ball Coach U9s 


Fiti Lagakali Aoga Niue

Caregiver 

References

Hinemoa Haupapa

Manager Airport Hotel 

+61491981244


Sean Mc Dermott (NZ)

New World Papatoetoe

Timeline

Hotel Housekeeper

Airport International Hotel Brisbane
04.2023 - 03.2024

Cleaning Supervisor

Eatons Services Group
09.2015 - 09.2019

Case Manager

Safe Places For Children
10.2010 - 07.2013

Shift Leader

Korowai Manaaki Youth
02.2010 - 10.2010

Residential Youth Worker

Korowai Manaki Youth Justice
09.2008 - 02.2010

Night Porter / Sole Charge

Matavai Resort Niue Island
07.2005 - 08.2006

Train Manager

Tranzmetro Auckland
03.2002 - 11.2003

Assistant / Deli Manager

New World Supermarket

Supervisor Cleaning

BHP/ASIC

Cleaning Supervisor

Gough-Gough And Hammer

Caregiver

Fiti Lagakali Aoga Niue

Caregiver / Secretary to Management

Pacific Island Womens Health Project

Aorere College

Manukau Institue of Technology

Transition Training

Tafe College

AUT Manukau Family Literacy Programme

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Anna Jefferson