Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Anna-lee Morrison

Hamilton,WKO

Summary

Motivated individual with a caring nature, dedicated to performing
tasks with efficiency and accuracy. Results-oriented with a strong background in rehabilitation and training development. Skilled in effective time management and critical thinking, leveraging collaboration to enhance client outcomes and promote a positive team environment.

Overview

5
5
years of professional experience

Work History

Recovery Coordinator

Accident Compensation Corporation (ACC)
Hamilton, Waikato
08.2023 - Current
  • Deliver high-quality customer service by proactively supporting clients with tailored rehabilitation plans.
  • Communicate clearly about rights, services, and client expectations.
  • Assess services and programs, balancing outcomes and sustainability.
  • Collaborate with employers, providers, and suppliers to coordinate effective support.
  • Continuously evaluate client needs to ensure appropriate, timely interventions.
  • Maintain accurate records, and protect client privacy.
  • Contribute to injury prevention initiatives, and monitor outcomes.
  • Lead and contribute to team meetings, supporting colleagues, and promoting collaboration.
  • Champion Whāia te Tika principles, and foster diversity and inclusion.

Communications and Learning Manager

Electric Kiwi
Auckland CBD, Auckland
05.2023 - 08.2023
  • Facilitated ongoing training sessions for new and existing employees, enhancing team skills and knowledge.
  • Implementing learning strategies and fostering a positive learning environment.
  • Managed the creation and upkeep of comprehensive learning materials and process documentation.
  • Facilitated smooth product implementation by coordinating with internal stakeholders.
  • Oversee and scope the learning pathway for customer service.
  • Led communication initiatives within the Customer Service department, ensuring consistent and clear messaging.

Customer Experience Specialist

Electric Kiwi
Auckland CBD, Auckland
08.2020 - 05.2023
  • Responded promptly to customer inquiries via email and live chat, ensuring seamless communication.
  • Conducted outbound calls to customers in arrears, facilitating timely payment collections.
  • Subject Matter Expert for Payments, Billing, and Debt.
  • Resolved customer escalations and complaints by conducting thorough assessments, enhancing overall satisfaction.
  • Implemented strategic improvement processes and performed regular audits of employee tasks.
  • Collaborated with various internal and external stakeholders to streamline communication and improve service delivery.
  • Acting Manager as required, supporting team efficiency and continuity.

Education

Diploma in Sports Management And Exercise Prescription - Level 5, With Distinction

New Zealand Institute of Sport
11-2015

NCEA - Level 1, 2 And 3

Pukekohe High School
12-2014

Skills

  • Strong critical thinking and problem-solving
  • Collaborative team player
  • Adaptability
  • Effective time management
  • Strong leadership qualities
  • Multitasking abilities
  • Excellent communication

References

References available upon request.

Timeline

Recovery Coordinator

Accident Compensation Corporation (ACC)
08.2023 - Current

Communications and Learning Manager

Electric Kiwi
05.2023 - 08.2023

Customer Experience Specialist

Electric Kiwi
08.2020 - 05.2023

Diploma in Sports Management And Exercise Prescription - Level 5, With Distinction

New Zealand Institute of Sport

NCEA - Level 1, 2 And 3

Pukekohe High School

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Anna-lee Morrison