Summary
Overview
Work History
Education
Skills
Timeline
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Anna-lisa Cooper

Whanganui East,Whanganui

Summary

Dynamic and customer-focused professional with extensive experience at St Johns 4 Square, excelling in product recommendations and complaint handling. Proven ability to enhance customer satisfaction and drive sales through effective teamwork and attention to detail. Committed to maintaining cleanliness and food safety standards while fostering a welcoming shopping environment.

Overview

26
26
years of professional experience

Work History

Grocery Assistant

St Johns 4 Square
10.2022 - Current
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
  • Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
  • Checked aisles for spills to complete quick clean-up.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
  • Recommended products to customers to drive sales.
  • Aided in maintaining accurate inventory levels through regular counts and timely restocking efforts.
  • Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Performed routine price checks to ensure accuracy throughout the store''s offerings, reducing discrepancies at checkout points.
  • Increased sales through product recommendations based on customer preferences and needs.
  • Contributed to loss prevention efforts by monitoring store activity and reporting suspicious behavior to supervisors.
  • Processed customer transactions quickly and accurately, promoting a positive checkout experience.
  • Assisted customers in locating items within the store, streamlining their shopping experience.
  • Supported merchandising initiatives by setting up displays and promotional materials, increasing product visibility and sales potential.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Provided support to cashiers during peak hours, reducing wait times and improving overall customer experience.
  • Expanded knowledge of products offered, enabling more effective assistance to customers seeking guidance or recommendations.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Marked down and retagged products for special promotions.
  • Opened and closed store by balancing cash registers and receipts.
  • Retrieved items for customers and verified prices.
  • Assisted with weekly inventory counts.
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained cleanliness of store premises, ensuring a welcoming environment for shoppers.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Bakery Assistant

Paknsave Whanganui
04.2019 - 10.2022
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Operated commercial kitchen equipment and tools.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Inspected goods to establish accurate pricing and labeling.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Comercial Cleaner

Presco Hawera
02.2016 - 12.2017
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Refilled soap dispensers and air fresheners in Number bathrooms.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Completed challenging assignments within tight deadlines, ensuring minimal disruption to clients'' operations during special projects.
  • Safeguarded clients'' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
  • Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
  • Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
  • Fostered healthier office environment by using eco-friendly and non-toxic cleaning products.
  • Maintained cleanliness and hygiene in office buildings, leading to enhanced work environment sanitation.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained floor cleaning and waxing equipment.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.

Head fiberglasser/designer

Owner-Operator
05.1999 - 02.2006
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Designed and made high-quality vehicle kits for cars, limousines, and race bikes.
  • Repaired jet boats and race cars flare kits.
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
  • Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.

Education

Vet Nurse L5 - Veterinary Science

Ag Challenge
Whanganui
11.2018

Beauty Therapies And Natural Therapies - Beauty Therapies

Eclipse Beauty Academy
Auckland, AUK

Skills

  • Cleaning and sanitation
  • Cleanliness and hygiene
  • Shelf stocking
  • Product knowledge
  • Complaint handling
  • Maintaining displays
  • Product rotation
  • Sales reporting
  • Store maintenance
  • Supply ordering
  • Stock management
  • Price tagging
  • Sales promotion
  • Merchandising techniques
  • Handling perishables
  • Replenishment coordination
  • Food safety oversight
  • Willingness to learn
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Cleaning and sanitizing
  • Punctual and reliable
  • Workplace safety
  • Excellent communication
  • Customer service-focused
  • Team contribution
  • Food safety
  • Customer Service-oriented
  • Written and oral communication
  • Safety practices
  • Restocking produce
  • Cleaning and sanitation
  • Assisting customers
  • Inventory counts
  • Retail sales
  • Invoice processing
  • Grocery bagging skills
  • Price checking
  • Order filling
  • Opening and closing procedures
  • Payment processing
  • Cashier experience
  • Rotating products
  • Accurate cash handling
  • Product facing
  • Removing defective products
  • Quality inspections
  • Display setup
  • Unloading deliveries
  • Temperature monitoring
  • Preparing orders
  • Product displays
  • Maintaining freshness
  • Product recommendations
  • Expertise in detailing
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • Relationship building
  • Hand tools
  • Interior and exterior cleaning
  • Honest and dependable
  • Reliable and responsible
  • Hand and power tool operation

Timeline

Grocery Assistant

St Johns 4 Square
10.2022 - Current

Bakery Assistant

Paknsave Whanganui
04.2019 - 10.2022

Comercial Cleaner

Presco Hawera
02.2016 - 12.2017

Head fiberglasser/designer

Owner-Operator
05.1999 - 02.2006

Vet Nurse L5 - Veterinary Science

Ag Challenge

Beauty Therapies And Natural Therapies - Beauty Therapies

Eclipse Beauty Academy

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Anna-lisa Cooper