ANNA LOLESIO
Larsen Crescent, Tawa,Wellington New Zealand
Summary
Highly organized with the ability to priorities workloads and schedules to meet demand and achieve targets. Flexible hard worker ready to learn and contribute to team success. Personal self motivated and enthusiastic. Successful background in the provision of a professional customer service to a diverse range of people. A very good team player with the ability to work well under pressure. Reliable and honest. Highly-motivated employee with desire to take on new challenges. Friendly with a good sense of humor. I am now seeking a new professional challenge.
Overview
42
42
years of professional experience
Work History
Self Care
Career Break
, Wellington
01.2023 - Current
- Taken self care break for medical appointments.
- Learnt importance keys of self care/well being and how to apply, healthy lifestyle.
Outpatient Administrator - Booking Centre
Capital & Coast District Health Board
Newtown, Wellington
08.2022 - 12.2022
- Book and organise clinical appointments in Cardiology (CMU) departments with Dr Consultant/Specialist/Technician - tests/referrals/outcomes (ECG, ETT, 24/48hr Holter Monitor, Ambulatory BP, Event Technician).
- Advise patients and families as instruct by attending physician via telephone call, email, letter or text.
- Manage and follow up ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Refer patients to medical specialists, social services or other necessary resources.
- Answer telephones calls to take messages or redirect calls to appropriate colleagues and other services.
- Organise and maintain documents, request, referral, files and records.
Support Worker
Kahui Tu Kaha
Ellerslie, Auckland
01.2022 - 07.2022
- Support clients' social, physical and emotional needs to help integrate into local community.
- Support and referred involved parties to needed community resources, ie work & income, social housing, food parcels, doctors, dentist schools/studies/employment for families, budgeting and wellbeing.
- Support client's and families to find a place/house within social housing or private rental.
- Support clients, identity and act on any potential risk, crisis or issue associated with.
- Support clients to have a healthy lifestyle, including engagement with their community and natural environment.
- Support and build/trustworthy good relationship with our clients and develop their dreams/goals and move forward.
- Manage properties and maintenance.
- Induct new families into transitional housing.
- Correspond and connect with families.
- Conduct extension reviews of tenancy.
- Daily property inspection.
Tenancy Co-Ordinator
Strive Community Trust
Mangere, Auckland
09.2020 - 01.2022
- Manage properties and maintenance.
- Induct new families into transitional housing.
- Correspond and connect with families.
- Conduct extension reviews of tenancy.
- Daily property inspection - inside and outside.
- Ongoing, follow up client wellbeing.
- Work after hours, emergency call outs to Kainga Ora contractors complete job onsite.
- Organise and maintain documents, files, finances and records.
Connection Service Advisor
Watercare
Newmarket, Auckland
11.2016 - 09.2020
- Advise and educate customers how to apply for a new connection and about Watercare services.
- Lodge/check/process customers applications and plans.
- Ongoing inbound and outbound calls, customer enquiries.
- Face to face customer services.
- Maintain internal/external email enquiries and follow ups.
- Handle telephone inquiries regarding appointments and work in process.
Customer Care Operator/NVA Help Desks
ADT Security
Onehunga, Auckland
09.2013 - 11.2016
- Customer service inbound and outbound calls.
- Ongoing followups/data entry process and investigate/update details.
- Action, test/trouble shoot, customer medical, residential and commerical alarms.
- Emergency calls and communication with patrol services, police, ambulance, fire departments.
- Call centre - mastermind monitor/mastermind business systems.
Data Entry Operator
Card Link/Fleet Smart (Kelly Services)
Mt Wellington, Auckland
08.2013 - 09.2013
- Ongoing data entry, process customer applications and infringements details.
- Manage email enquiries, scanning documents, updating customers vehicle details.
Data Entry Operator
Ministry of Business, Innovation & Employment (Hudson Recruitment)
Auckland CBD, Auckland
07.2013 - 08.2013
- Data entry and process notifications/complaints/serious harm documents for employers/contractors/victims (Insite System).
- Ongoing telephone calls and customer enquires.
Data Entry Operator
QBuild Govt. Dept of Housing/Public Works (Randstad Recruitment)
, Auckland
03.2013 - 05.2013
- Data entry, process contractors details, claim payments (spreadsheets).
- Maintain ongoing filing.
Data Entry Operator
The Depreciation Professionals (Drake International)
, Auckland
09.2012 - 11.2012
- Data Entry, process client details, claim payment (spreadsheets).
- Manage client documents and claim payments.
Data Entry Operator
Bright Star NZ (Hudson Recruitment)
, Auckland
08.2011 - 11.2011
- Data entry, process customers orders (spreed sheets) and validate.
- Investigate, follow up orders and products.
Membership Officer
Independent Education Union
Brisbane CBD, Brisbane
06.2008 - 07.2011
- Data entry - update, process applications, payroll deductions and payments.
- Manage membership payroll/deduction payments.
- Investigate and follow up members details, status and payments.
- Answer customers' questions and address problems and complaints in person and internal/external via phone.
- Receive, sort and organize incoming letters and packages.
- Volumes of labels and mail out to schools and kindergarten's.
- Maintain records and personnel files to drive administration and office support.
- Ongoing emails, fax and filing.
Administration Officer
Queensland Transport
Fortitude Valley, Brisbane
10.2006 - 05.2008
- Maintain data entry, process applications, payments and enquiries.
- Update high volume of files daily with reliable accuracy.
- Customer service telephone enquiries, internal and external.
- Manage taxi's companies payments.
- Investigate, follow up documents, payments and enquiries.
- Ongoing emails and faxes.
Customer Service Officer
AV Jennings Ltd (Top Office Group Recruitment)
, Brisbane
08.2006 - 09.2006
- Data entry, process/update customer and companies orders, pricing and invoices.
- Maintain that products, equipments, contractors and hire laborers are available onsite.
Clerk/Admin Officer
Australia Administration Services Superannuation
Melbourne CBD, Melbourne
10.2003 - 06.2006
WatercareWatercareKaingaOrdinatorKahaKahui
- Maintain clients funds and files.
- Organise incoming mail, messages and distribute packages to appropriate departments.
- Manage clients payments into allocated funds.
- Data entry, process clients payments and bank (one day service).
- Investigate, follow up applications and clients enquiries.
- Ongoing filing and scanning documents.
- Co-ordinator work flow and train staff.
Data Entry Operator
Australia Post (Kelly Services)
, Melbourne
08.2003 - 09.2003
- Data entry, process mailing address and validate.
- Investigate update customer incorrect/incomplete details.
- Clear system mail backlog.
Administration Officer
Queensland Police Service
Roma, Brisbane
08.2002 - 08.2003
- Manage external mail and distribute internal mail.
- Update high volume of files daily with reliable accuracy.
- Data entry, process varies of warrants daily.
- Investigate follow up enquiries.
- Maintain policies and procedures.
- Customer service, internal/external calls and face to face enquiries.
- Ongoing faxes, emails, training.
Caregiver
Career Break
Heritage Park, Brisbane
01.2001 - 07.2002
- Personal break to be caregiver for my ill father.
Administrative Officer
Queensland Transport
CBD, Brisbane
01.2000 - 12.2000
- Manage customers volume of applications.
- Process payments, update balances and customer totals.
- Continuous data entry.
- Answered phone with positive attitude and asked questions to better understand customer needs, internal and external.
- Investigate follow up enquiries.
- Ongoing filing, fax and emails.
Data Entry Operator
NQX Freights Ltd (Kelly Services)
Eagle Farm, Brisbane
10.1998 - 12.1999
- Process customers invoices and payments.
- High volume data entry.
- Ongoing back log.
Accounts Clerk
Retails Finances Services
Auckland CBD, Auckland
01.1991 - 07.1998
- Manage, customers invoice payments process.
- Ongoing data entry.
- Record debit, credit and account transactions in computer spreadsheets and databases.
- Reconcile or entered report discrepancies found in financial records.
- Investigate, applications/payments follow ups.
Sales Audit Clerk
Farmers Trading Company Ltd
Cnr Queen & Victoria West, Auckland
01.1986 - 12.1990
- Data entry, process/balance customers daily edits.
- Record debit, credit and account transactions in computer spreadsheets and databases.
- Update branch edits, investigate discrepancies, postings and documents for correctness, accuracy and proper coding.
- Reconcile or enter report discrepancies found in financial records.
Despatch Clerk
Millar Apparel Ltd
Otara, Auckland
01.1982 - 12.1985
- Process high volumes of orders and invoices.
- Sorted and organised variety of garments, daily.
- Managed customers garments orders.
Education
Suicide Prevention
LifeKeepers Suicide Prevention Programme
Auckland, NZ06.2021
Counseling Certificates
Manukau Institute of Technology
Manukau, NZ12.1998
Christian Service & Christian Ministry Certificate
Integrity Ministry Training School
Manukau, NZ12.1996
Customer Service Vocational Skills
Retail & Wholesale Merchants
Auckland, NZ06.1995
McAuley High Catholic School
Otahuhu, NZ01.1981
Skills
- Relationship Development
- Customer Service Expertise
- Training & Development
- Daily Living Assistance
- People Skills
- Team Development
- Active Listening
- Time Management
- Life Skills Development
References
Option 1: Name: Danny Olive / Service Manager / Transitional Housing Company: Kahui Tu Kaha / PO Box 74270 Ellerslie, Auckland 1051 Mob: 027 880 3931 Email: Danny.Olive@kahuitukaha.co.nz Option 2: Name: Janeen Tatupu Company: Capital Coastal District Hospital Board Team Leader: Outpatient Booking Centre & Call Centres Patient Administration Services / Capital, Coast and Hutt Valley Mob: +64 27 242 5758 Phone: 04 3855 999 Ext: 5332 Email: Janeen.Tatupu@ccdhb.org.nz
Interests
COMMUNITY SKILLS & ACTIVITIES 1979-1981, Auckland Representative Samoan Netball Association. 1982, Kiwi Netball Club. 1988, Black Leadership Conference Atlanta, Ministry Outreach work in Los Angeles, San Diego, San Francisco, Orphanage in Mexico. 1989, Ministry Outreach work in Hong Kong, China, Philippines, Manila, Papua New Guinea. 1989-1990, New Zealand Volunteer Leader 'at risk programme' for 12-18 yrs old girls. 2009, Access Street Van Australia Outreach Volunteer homeless. 2012-2013 Australia Red Cross Volunteer, sick/disable/elderly. 2016-2020, Lead sunday school classes for children ministry, supporting young mothers with children into ministering roles within church and ministered women life groups of all ages, mentoring and ministering to young people in Philippines, team lead for hospitality team. 2017, Philippines Ministry Outreach. 2019, Cambodia Ministry Outreach.
INTERESTS reading, movies, music, sports, netball, community events/activities, Samoan genealogy.
Timeline
Self Care
Career Break
01.2023 - Current
Outpatient Administrator - Booking Centre
Capital & Coast District Health Board
08.2022 - 12.2022
Support Worker
Kahui Tu Kaha
01.2022 - 07.2022
Tenancy Co-Ordinator
Strive Community Trust
09.2020 - 01.2022
Connection Service Advisor
Watercare
11.2016 - 09.2020
Customer Care Operator/NVA Help Desks
ADT Security
09.2013 - 11.2016
Data Entry Operator
Card Link/Fleet Smart (Kelly Services)
08.2013 - 09.2013
Data Entry Operator
Ministry of Business, Innovation & Employment (Hudson Recruitment)
07.2013 - 08.2013
Data Entry Operator
QBuild Govt. Dept of Housing/Public Works (Randstad Recruitment)
03.2013 - 05.2013
Data Entry Operator
The Depreciation Professionals (Drake International)
09.2012 - 11.2012
Data Entry Operator
Bright Star NZ (Hudson Recruitment)
08.2011 - 11.2011
Membership Officer
Independent Education Union
06.2008 - 07.2011
Administration Officer
Queensland Transport
10.2006 - 05.2008
Customer Service Officer
AV Jennings Ltd (Top Office Group Recruitment)
08.2006 - 09.2006
Clerk/Admin Officer
Australia Administration Services Superannuation
10.2003 - 06.2006
Data Entry Operator
Australia Post (Kelly Services)
08.2003 - 09.2003
Administration Officer
Queensland Police Service
08.2002 - 08.2003
Caregiver
Career Break
01.2001 - 07.2002
Administrative Officer
Queensland Transport
01.2000 - 12.2000
Data Entry Operator
NQX Freights Ltd (Kelly Services)
10.1998 - 12.1999
Accounts Clerk
Retails Finances Services
01.1991 - 07.1998
Sales Audit Clerk
Farmers Trading Company Ltd
01.1986 - 12.1990
Despatch Clerk
Millar Apparel Ltd
01.1982 - 12.1985
Suicide Prevention
LifeKeepers Suicide Prevention Programme
Counseling Certificates
Manukau Institute of Technology
Christian Service & Christian Ministry Certificate
Integrity Ministry Training School
Customer Service Vocational Skills
Retail & Wholesale Merchants
McAuley High Catholic School
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