Anna Melroy
Christchurch
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Sequoia 88. Skilled in front desk operations and complaint handling, I excel in creating exceptional guest experiences and improving satisfaction levels. Leveraging great people skills and a knack for property maintenance, I consistently enhance operational efficiency and team cohesion.
Overview
17
17
years of professional experience
Work History
Accommodation Assistant
Family Air Bnbs
10.2021 - 01.2024
- Demonstrated flexibility in adapting to changing priorities or demands from management while maintaining a professional demeanor.
- Developed strong relationships with coworkers through effective teamwork, creating a cohesive housekeeping department committed to excellence.
- Provided exceptional customer service by courteously responding to guest inquiries and resolving concerns.
- Collaborated with housekeeping team to streamline processes and improve efficiency.
Bartender Shift Manager
Hornby Club (rsa)
05.2018 - 09.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Hotel Management Trainee
Sequoia 88
02.2014 - 05.2017
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Checked guest in and out
- Took payments from guest checking in
- Helped with Cleaning hotel rooms and making sure the place was kept up to immaculate standards
- Report issues back to Management
Assistant Bar Manager
Sequoia 88
02.2012 - 02.2014
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Caregiver
Pacific Haven Rest Home
05.2007 - 02.2010
- Assisted residence with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Catholic Cathedral College
Christchurch, CANSkills
- Front desk operations
- Cash handling proficiency
- Property maintenance
- Complaint handling
- Great people skills
Timeline
Accommodation Assistant
Family Air Bnbs
10.2021 - 01.2024
Bartender Shift Manager
Hornby Club (rsa)
05.2018 - 09.2021
Hotel Management Trainee
Sequoia 88
02.2014 - 05.2017
Assistant Bar Manager
Sequoia 88
02.2012 - 02.2014
Caregiver
Pacific Haven Rest Home
05.2007 - 02.2010
Catholic Cathedral College
Similar Profiles
Monika Monika null
Volunteer at Air Force Family Welfare AssociationVolunteer at Air Force Family Welfare Association
Jenny HillJenny Hill
Behavioral Health Care Facilitator at UNITED STATES AIR FORCE ACADEMY, FAMILY HEALTH CLINICBehavioral Health Care Facilitator at UNITED STATES AIR FORCE ACADEMY, FAMILY HEALTH CLINIC
Jered HodgeJered Hodge
HVAC Technician at Family Plumbing Heating And AirHVAC Technician at Family Plumbing Heating And Air