Anna Moss

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Exhibited excellent people skills during interaction with employees and customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
• Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.

High Volume Product

Multi Site Manager

Support role for new managers

Store Buying

Opening new stores - New Zealand and Australia