Anna O'Malley
Summary
Personable Travel Consultant passionate about providing dream experiences in leisure travel.
Proven expertise in tourism roles utilising interpersonal skills and striving to always exceed clients expectations.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and targets.
Overview
3
3
years of professional experience
Work History
Travel Consultant
Mountainwatch Travel
05.2022 - Current
- Creating ski package itineraries efficiently for smooth trip execution, including flights, accommodation, transportation, and all ski/snowboarding booking components
- Managing all North America Sales including regular team training, processing contracts and uploading rates to the system
- Developed loyal clientele base due to researching and understanding clients needs and budgets
- Attended Mountain Synopsis Travel Conference in Banff 2023, networking with international suppliers
Reservations Assistant
Hilton Resort And Spa
05.2021 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from guests seeking information or assistance with their bookings
- Reported facility and room maintenance problems to appropriate personnel for review
Assistant Lodge Manager
Ultimate Hikes
11.2020 - 04.2021
- Supervised colleagues throughout day to day operations with guests hiking the Milford Track
- Regular communication with hiking guides to ensure safety of guests while on the track
- Maintained a welcoming and well organised environment
Education
Diploma in Adventure Tourism Management
Queenstown Resort College
Queenstown09.2012
Skills
- Over 10 years in the Tourism/Hospitality industry
- Highly efficient, working well under stress and towards sales targets
- Professional and calm manner with guests face to face, via emails or phone calls
- In-depth destination knowledge
- Travel Package Documentation
- Positive work ethic striving to always improve my skills and knowledge where possible
- Approachable personality always prepared to help those around me
Previous Work Experience
- Past experience working for two White Water Rafting Companies in NZ
- 4 years spent traveling Europe and North America working in the hospitality industry
Timeline
Travel Consultant
Mountainwatch Travel
05.2022 - Current
Reservations Assistant
Hilton Resort And Spa
05.2021 - 05.2022
Assistant Lodge Manager
Ultimate Hikes
11.2020 - 04.2021
Diploma in Adventure Tourism Management
Queenstown Resort College
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