Anna Packham
Blenheim,MBH
Summary
Proven leader in retail management, adept at boosting sales and customer satisfaction through expert merchandising and exceptional service at Backdoor Surf. Skilled in team leadership and problem-solving, successfully managed a team of 10, enhancing store operations and employee development. Excelled in multitasking and organization, significantly improving store efficiency and customer relations.
Overview
6
6
years of professional experience
Work History
Store Manager
Backdoor Surf
Blenheim, MBH
08.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Interviewing/Hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees and Holidays.
- Rosters
Key Holder Supervisor
Crew
Blenheim, MBH
04.2018 - 08.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Accepted and processed customer returns.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Team Leadership
- Store Merchandising
- Shift Scheduling/Rosters
- Recruitment and hiring
- Good Time Management
- Training and mentoring
- Friendly and Positive
Reference
(Current employment)
- Kate Bradley - HR Manager
Backdoor Surf
0277413727
- Selena Miller - Owner
Crew
02108514486
Timeline
Store Manager
Backdoor Surf
08.2022 - Current
Key Holder Supervisor
Crew
04.2018 - 08.2022