Desmond Poni

Key Responsibilities:

• Act as the primary point of contact for assigned clients.
• Understand client staffing requirements, job profiles, and timelines.
• Managed a desk of 30 to 40 people
• Build and maintain strong client relationships to ensure repeat business and long-term partnerships.
• Regularly update clients on sourcing progress, challenges, and candidate availability.
• Coordinate onboarding, joining formalities, and post-placement engagement.
• Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
• Source candidates for blue-collar roles through multiple channels: job portals, field sourcing, employee referrals, recruitment drives, social media, WhatsApp, and tie-ups with local agencies.
• Screen and shortlist candidates based on job requirements (experience, skills, location, salary expectations, etc.).
• Maintain a pipeline of pre-screened candidates for recurring roles.
• Conduct preliminary interviews to assess communication, skills, and cultural fit.
• Schedule interviews between candidates and clients.
• Coordinate logistics for walk-ins, mass hiring events, or job fairs.
• Follow up with both candidates and clients post-interview.
• Handle offer negotiations, joining updates, and documentation.
• Maintain daily/weekly reports on sourcing activities, interviews conducted, and candidates placed.
• Ensure all recruitment activities are aligned with company and client compliance policies.
• Track metrics like time-to-fill, conversion rates etc.

• Identified and developed recruitment strategies to attract qualified candidates.
• Developed job postings and advertisements for various positions.
• Conducted in-depth interviews with potential candidates, assessing their skills, qualifications, and experience.
• Coordinated onboarding activities for new hires including background checks, reference checks, orientation sessions, and paperwork completion.
• Provided guidance to managers regarding interviewing techniques and selection criteria.
• Evaluated candidate resumes against job descriptions to determine if they were a good fit for the position.
• Attended career fairs and other industry events to source potential candidates.
• Managed social media campaigns targeted at passive candidates.
• Conducted interviews to assist management in selecting the most qualified candidates.
• Recruiting candidates per role and used diverse screening tools to identify qualified talent.

• Supervised team members, offering constructive feedback on work performance.
• Maintained records of inventory levels and provided weekly reports to management.
• Conducted regular audits of warehouse stock levels to prevent outages or delays in production.
• Supervised daily activities of the operations team members, providing guidance when necessary.
• Determined effective schedules and managed daily workflow.
• Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
• Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
• Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
• Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
• Checked expiration dates on products prior to stocking shelves or shipping out orders.
• Received incoming shipments; verifying quantity, condition and conformance to purchase order specifications.
• Always complied with safety regulations while operating heavy machinery like forklifts.
• Trained, coached and managed 12-15 person team of Permanent and Temp staff

• Delivered knowledgeable, friendly service to resolve customer issues and boost satisfaction.
• Followed oral and written instructions accurately.
• Collaborated with diverse coworkers to meet goals and resolve service-related issues.
• Led process improvements and supported team training initiatives.
• Prioritized tasks to efficiently meet service objectives.
• Handled customer inquiries and requests to enhance satisfaction.
• Provided exceptional service in person and over the phone.
• Fostered open, constructive team communication.
• Managed high call volume to address customer concerns.
• Coordinated team efforts and delegated tasks for project efficiency.
• Supported hiring by interviewing candidates and offering hiring input.
• Ensured workflow compliance with policies and procedures.
• Cultivated a collaborative, positive work environment.
• Supervised daily departmental operations and task completion.
• Applied leadership and problem-solving to optimize workflows.
• Oversaw dispatching, routing, and tracking of 50–70 daily orders locally and regionally.

Inventory & Warehouse Operations Experience

• Maintained accurate inventory records through diligent documentation and regular data entry.
• Conducted routine cycle counts and monthly physical inventory audits to ensure alignment between system data and actual stock levels.
• Identified and resolved inventory discrepancies by investigating root causes and implementing corrective actions.
• Developed and implemented strategies to improve inventory accuracy, streamline cycle counting processes, and enhance overall inventory management.
• Managed the return process for defective products from both customers and vendors, ensuring proper documentation and timely resolution.
• Supported annual audits by providing detailed reports and insights into inventory transactions and stock movements.
• Coordinated the receipt of incoming materials, verified shipment contents against purchase orders, and ensured correct allocation to storage locations.
• Participated in full physical inventory counts to maintain accurate and up-to-date stock information.
• Performed daily inventory checks and cycle counts to support order fulfillment accuracy and minimize stock variances.
• Operated forklifts, including both Reach and Counterbalance types, in compliance with safety standards.
• Loaded and unloaded trucks and shipping containers efficiently and safely.
• Replenished picking locations and put stock away in designated storage areas to maintain efficient warehouse flow.
• Accurately picked and packed orders for both local and international dispatch, ensuring timely and correct delivery.