ANNA SKUDINA
...
203 Lamb Street, Cambridge
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
BOUTIQUE MANAGER
NESPRESSO NEWMARKET
3 2023 - 6 2023
- Monitor Service Excellence and provide right guidance and improvement advice
- Manage presence of Retail Assistants with support of Assistant Manager
- Ensure Boutique is clean and equip (correct equipment, properly presented, POS and IT support running smoothly)
- Communicate with other departments to ensure smooth running of Boutique (security, cleanliness of premises, maintenance, IT)
- Organized Monthly Team Meetings to align on targets, priorities and trainings
- Ensure accurate reporting
- Cash Management
- Ensure compliance to Control & Policy Documents & Health & Safety Guidelines
- Trained and guided team members to maintain high productivity and performance metrics
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage in collaboration with Stock Controller
ASSISTANT BOUTIQUE MANAGER
NESPRESSO NEWMARKET BOUTIQUE
07.2019 - 03.2022
- Maintain the smooth daily running of the Boutique in order to ensure sales & profit performance and Customer Service level are at its highest
- Engage and motivate team to increase daily sales by providing coaching, one on one meetings, KPI reviews
- Support Boutique Manager in their daily activities and replace them during their absences (weekly/monthly reports, uniform orders, HR activities, team incentives, maintenance/security issues, stationery orders)
- Support Stock Controller with Inventory operations
- Evaluated employee performance and conveyed constructive feedback to improve skills.
STOCK CONTROLLER
NESPRESSO AUCKLAND CENTRAL BOUTIQUE
08.2018 - 06.2019
- Manage stock operations: deliveries, weekly inventories, sundry orders, internal movements, prepare stock reports
- Health&Safety: responsible for ensuring that Boutique is up to date with all SHEQ and TQM requirements of the company
- Ensure that all mandatory H&S trainings are completed for the team in timely manner.
COFFEE SPECIALIST
NESPRESSO NEWMARKET BOUTIQUE
02.2017 - 08.2018
- Deliver excellent service and lead every customer through ultimate coffee experience via Nespresso System
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Collaborated with team members to ensure smooth workflow during peak hours, resulting in shorter wait times for customers
FOOD AND BEVERAGE SUPERVISOR
AMORA HOTEL, AUCKLAND
03.2015 - 01.2017
- Coordinate, supervise, and direct all aspects of the F&B department – Restaurant, Conference, Bar and Room Service operations
- Ensure customer promise is delivered and that customers are satisfied within framework of financial targets set
- Manage couriers and maintenance issues
- Utilize different methods of forecasting, ordering, and controlling inventory
- Monitor and enforce all standards, policies and procedures
CONFERENCE & RESTAURANT SUPERVISOR
COPTHORNE HOTEL, AUCKLAND (CURRENT M SOCIAL VIADUCT, AUCKLAND)
09.2013 - 03.2015
- Plan, organize and coordinate conference operations for up to 100 people
- Lead and direct team members, provided training, guidance and support for staff
- Handle tasks of greeting guests in a positive and friendly manner, manage queries and complains effectively
F&B STAFF
HERITAGE HOTEL, AUCKLAND
01.2012 - 09.2013
- Customer service across Restaurant and vegan Bar
Education
ENVIRONMENTAL ENGINEERING DIPLOMA -
PACIFIC NATIONAL UNIVERCITY
01.2005 - 04.2010
POST GRADUATE DIPLOMA IN HOSPITALITY MANAGEMENT -
PIHMS
New Plymouth, TKI 04.2011 - 04.2012
Skills
Client Account Management
Teamwork and Collaboration
Revenue Generation
Sound Judgment
Inventory Tracking and Management
Recruitment
Time management abilities
Timeline
ASSISTANT BOUTIQUE MANAGER
NESPRESSO NEWMARKET BOUTIQUE
07.2019 - 03.2022
STOCK CONTROLLER
NESPRESSO AUCKLAND CENTRAL BOUTIQUE
08.2018 - 06.2019
COFFEE SPECIALIST
NESPRESSO NEWMARKET BOUTIQUE
02.2017 - 08.2018
FOOD AND BEVERAGE SUPERVISOR
AMORA HOTEL, AUCKLAND
03.2015 - 01.2017
CONFERENCE & RESTAURANT SUPERVISOR
COPTHORNE HOTEL, AUCKLAND (CURRENT M SOCIAL VIADUCT, AUCKLAND)
09.2013 - 03.2015
F&B STAFF
HERITAGE HOTEL, AUCKLAND
01.2012 - 09.2013
POST GRADUATE DIPLOMA IN HOSPITALITY MANAGEMENT -
PIHMS
04.2011 - 04.2012
ENVIRONMENTAL ENGINEERING DIPLOMA -
PACIFIC NATIONAL UNIVERCITY
01.2005 - 04.2010
BOUTIQUE MANAGER
NESPRESSO NEWMARKET
3 2023 - 6 2023
Key Skills And Abilities
- Excellent communication and sales skills
- Presenting during morning and evening briefings
- Effectively communicating with customers and the team regarding new products and promotions
- Strong focus on client-interaction and relationship building
- Problem-solving in both professional and social situations
- Dealing with unsatisfied customers
- Handling system failures in a calm and agile manner
- Adaptability and the ability to manage a diverse team and coordinate with other managers
- Handling training programs for new and existing employees
- Planning rosters
- Handling recruitment processes
- Detail-oriented and possess ability to help others improve their performance
- Strong time management
- Ability to multitask and adopts a flexible approach
- Filing sales reports
References
Available upon request
Key Skills And Abilities
- Excellent communication and sales skills
- Strong focus on client-interaction and relationship building
- Problem-solving in both professional and social situations
- Adaptability and the ability to manage a diverse team and coordinate with other managers
- Handling recruitment processes & training programs for new and existing employees
- Detail-oriented and possess ability to help others improve their performance
- Strong time management
- Ability to multitask
References
Available upon request