Anna Szymasiuk

I concluded my employment at Max due to the branch closure in Ponsonby. While I was offered relocation to another store, I declined the opportunity as the long commute was not feasible for me.

• Customer Engagement and Sales Support:
  Provided personalized assistance to customers in selecting products, enhancing their shopping experience and maximizing transaction value through tailored recommendations.
• Operational Procedures:
  Executed opening and closing procedures, including cash float management, cash counting, and bank deposits. Compiled end-of-day results via email to maintain clear communication and accountability.
• Performance Tracking:
  Recorded week-to-date and month-to-date sales results, ensuring accurate performance metrics. Calculated hourly budget to optimize sales performance.
• Retail Management Software Utilization:
  Leveraged Ontempo Retail and Ontempo Store to manage sales by barcode, oversee stock holds, facilitate click-and-collect pickups, generate pick lists, and handle branch tasks. Efficiently executed inventory transfers and manual replenishment processes.

• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Consistently adhered to strict hygiene protocols, minimizing risk of cross-contamination or foodborne illness outbreaks within the establishment.
• Upheld a professional demeanor under pressure, demonstrating resilience and adaptability during busy service times.
• Contributed to menu planning with innovative recipe ideas and suggestions for seasonal ingredients.
• Enhanced kitchen efficiency by prepping ingredients and keeping the workspace clean.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
• Followed visual merchandising packs to display new products and promotions.
• Championed highest level of professionalism and expertise in communication and teamwork.

• Prepared invoices for customers with large orders or special sales types.
• Packed and wrapped gifts with decorative details to match customer preferences.
• Drove sales results through building and maintaining strong and thoroughly updated client portfolio.

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Worked closely with stock team to guarantee product availability and meet client requests.
• Welcomed customers and provided responsive assistance to improve store experiences.

• Paid attention to detail while completing assignments.