Anna Taylor-Brock
Dunedin Central,OTA
Summary
Dynamic and adaptable professional with a rich background in customer service and support roles, notably at Ryman Healthcare. Excelled in guest relations and time management, demonstrating significant achievements in enhancing customer satisfaction and operational efficiency. Skilled in teamwork, collaboration, and proficient in handling diverse tasks with reliability and punctuality.
Overview
5
5
years of professional experience
Work History
Elderly Caregiver
Ryman Healthcare
St Clair's, Dunedin
05.2024 - Current
- Provided companionship and emotional support to elderly residents.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Conducted light housekeeping duties, including laundry, cleaning, and serving meals for residents.
- Responded promptly to customer inquiries or complaints in a friendly manner.
- Provided excellent customer service during meal times.
Exam Invigilator
Massey/Otago University
Dunedin Central, Dunedin
10.2019 - Current
- Ensured exam room was set up with correct materials and equipment prior to start of exams.
- Monitored students during exams, ensuring they followed all regulations and instructions.
- Improved operations by working together with other team members
- Provided excellent service and attention to customers when face-to-face.
Guest Service Attendant
TimeZone
Palmerston North CBD, Palmerston North
11.2022 - 02.2023
- Greeted customers upon entering the arcade and answered any questions they had.
- Interacted with children in a friendly manner while providing guidance on how to use the various games available.
- Processed payments accurately and efficiently using cash register systems.
- Maintained a clean and orderly arcade environment by wiping down surfaces, moping floors, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
DC Associate
Ezibuy
, Palmerston North
08.2021 - 11.2022
- Processed returns and Recalls according to company policies and procedures.
- Worked independently and demonstrated self-motivation
- Packed products in accordance with specified instructions.
Kitchen Hand
Whole Grain Organics
Palmerston North CBD, Palmerston North
02.2021 - 12.2021
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, and other tasks as needed.
Education
Bachelor of Commerce - Human Resources Management
University Of Otago
Dunedin 01-2025
Skills
- Adaptability
- Teamwork and Collaboration
- Guest Relations
- Time Management
- Reliable and punctual
Accomplishments
- Young Enterprise Scheme Regional Finalist 2021-2022
- Social Committee Leader/Prefect 2022
- Endorsed with Excellence Level 3
Affiliations
High School Committees (2020-2022)
- Social Committee: Member(2020-2021) leader (2022) Organized and hosted major school events such as balls and leavers' dinners, and led a team in planning key student activities.
- Member of the Outreach Committee, leading initiatives like creating food boxes for students in need and supporting student welfare.
- Engaged in the Sports House Committee, helping to plan and coordinate inter-house sports competitions and events.
Performing Arts (2019-2022)
- Participated in multiple performing arts productions, showcasing commitment and collaboration in various roles.
Volunteer Work
- Volunteered at a rest home for six months, assisting with day-to-day activities and providing companionship to elderly residents.
Young Enterprise Scheme (2021-2022)
- Took part in the Young Enterprise Scheme, gaining experience in business development, teamwork, and entrepreneurial thinking.
Timeline
Elderly Caregiver
Ryman Healthcare
05.2024 - Current
Guest Service Attendant
TimeZone
11.2022 - 02.2023
DC Associate
Ezibuy
08.2021 - 11.2022
Kitchen Hand
Whole Grain Organics
02.2021 - 12.2021
Exam Invigilator
Massey/Otago University
10.2019 - Current
Bachelor of Commerce - Human Resources Management
University Of Otago
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