Anna Thomson

• Providing great customer service while ensuring the smooth running of the Tavern.
• Monitoring stock and order list to ensure adequate stock levels at all times and waste reducrion.
• Conducting regular inspections of equipment and facilities in order to identify any maintenance needs.
• Coordinating with floor and kitchen staff to ensure smooth workflow and efficient service.
• Ensuring compliance with local licensing laws and regulations relating to serving alcohol.
• Negotiating cost-effective deals with suppliers in order to reduce overhead costs.
• Maintaining a positive and professional approach in customer interactions, answering concerns and resolving problems with a friendly and knowledgeable approach.
• Fostering a positive work environment for all staff and delivering exceptional customer service.
• Developing and maintaining a safe working environment, adhering to all safety protocols and regulations.

During my time at Domino's, I worked in several roles, with tasks including:

• Assisting customers with product selection, answering questions, and providing appropriate solutions.
• Preparing and packaging orders.
• Delivering pizzas.
• Cleaning and maintaining a clean environment to ensure safety standards are maintained.

As a Shift Runner (equivalent to Acting Assistant Manager), I was tasked with ensuring the efficient running of the store and managing end-of-day closing responsibilities, including:

• Ensuring that all areas of the store were clean, organized, and properly stocked at all times.
• Monitoring store performance to ensure operational excellence and customer satisfaction.
• Ensuring orders were made on time and to high standards.
• Mentoring and coaching staff by giving direction, feedback and support, as required.
• Managing cash flow by monitoring sales activities and completing cash reconciliation at the end of the shift.
• Ensuring all food was stored as per required food safety standards.
• Ensuring the store was securely locked.

• Offering friendly greetings and assistance to incoming customers.
• Engaging positively with each customer, providing professional and polite support for sales and service needs.
• Keeping calm and applying strong problem-solving and interpersonal skills to resolve complaints.
• Calculating pricing, applying discounts and processing payment transactions.
• Managing cash register operations using POS system.
• Processing merchandise returns and exchanges for customers, including refunding payments, trading items and offering store credits.
• Answering questions about current promotions and resolving issues according to store policies.
• Driving sales by successfully employing upselling and cross-selling strategies.
• Working with other stores to find desired items for customers.
• Explaining Spark's product and service offerings to clients, enabling them to choose the options best fitting their personal needs.

• Offering friendly greetings and assistance to incoming customers.
• Receiving donations and organising merchandise, as required, including setting pricing.
• Assisting customers with their search for products and other queries.