Annabel Moorhead

I have worked at Rebel Sport as a retail worker since 2022 and was recently upgraded to a supervisor. This job has required me to use customer service skills and be thorough, kind, helpful and supportive when serving customers to ensure that we give each customer the best experience and quality service. i am also required to use initiative and management skills while being supervisor to direct fellow co workers and help when needed.

• Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
• Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.

• Trained new staff members on company policies and procedures.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
• Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
• Addressed customer complaints and inquiries to verify satisfaction.
• Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
• Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
• Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.

• Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
• Operated kitchen equipment in accordance with manufacturer instructions.
• Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Maintained composure and work quality while under stress.