ANNABEL USHER

As the availability operations specialist at Woolworths Te Awamutu, I manage key processes and routines to ensure store readiness and product availability. Ensuring completion of all routines to help maintain accurate order arrivals and sufficient stock levels. I adjust inventory levels to maintain sufficient stock for customers. I streamlined operational processes, enhancing efficiency across team workflows. I also implement inventory management solutions, reduce discrepancies and improve stock accuracy. Coordinated cross-departmental communication is vital to ensure alignment on operational objectives.

Working as an ecomm specialist, Handled the picking and preparation of customers’ online grocery orders with accuracy and efficiency, and provided support to my team during each shift. Allocated tasks, communicated priorities, monitored progress, ensuring accurate and timely completion of orders. Ensured freshness and quality of products, selecting suitable substitutes for unavailable items based on brand, size, price, and type. Supported team members, resolved issues, and fostered a positive work environment, delivering high standards of customer service.

Developed training materials to enhance team performance and operational knowledge.

Analyzed inventory management processes to improve stock accuracy and reduce discrepancies.

Collaborated with cross-functional teams to streamline communication and operational efficiency.

While working at a noodle bar in the UK, I was responsible for taking customers’ orders, processing payments and ensuring orders were prepared accurately and efficiently. I regularly interacted with customers and provided friendly and helpful service in a busy environment. I also handled customer complaints and concerns professionally, listening to their issues and working to find suitable solutions to ensure they left satisfied. This role helped me develop strong communication, customer service and problem-solving skills, as well as the ability to stay calm and organised during busy periods.

• Assisted customers with clothing selection, sizing, and styling options to enhance their shopping experience. Maintained store presentation and restocked items while operating tills and delivering friendly customer service. I worked as part of a team to ensure the store was organized and welcoming while helping customers have a positive shopping experience.
• Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
• Managed inventory levels, ensuring prompt restocking of merchandise and maintaining organized displays.
• Operated point-of-sale systems efficiently, processing transactions accurately and handling cash responsibly.

• I worked as an Online Order 2IC where Supported Online Manager in operating online department effectively. My role included helping supervise the team, ensuring online orders are picked and packed accurately, assisting with problem solving, and maintaining good communication with staff. Ensured timely delivery of customer orders while upholding high customer service standards.
• Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
• Trained and mentored team members on customer service standards and operational procedures.
• Developed and implemented strategies for improving in-store merchandising effectiveness.