Annabelle Velenski
Christchurch,CAN
Summary
With extensive experience in customer service, I bring a proven ability to understand and exceed customer expectations. Now seeking a transition into sales, I offer a strong foundation in communication, problem-solving, and relationship-building. My customer-centric approach, coupled with a drive for results, positions me well to contribute to revenue growth and sales success.
Overview
12
12
years of professional experience
Work History
Part time/ Full time Receptionist
Southwark Hotel & Apartments
02.2019 - Current
- Complete weekly reports
- Organise and file invoices and record payments
- Manage incoming travel vouchers, invoices and reconciling
- Update and manage online room rates
- Update and manage online room availability
- Report directly to the Head of Housekeeping any problematic issues that arise
- Attend to guest complaints and resolve, if within your abilities or hand over to Head of Housekeeping
- Follow up and resolve billing and financial queries relating to guest bookings
- Ensuring the front desk provides a professional and friendly service for customers
- Troubleshoot emergencies.
Part time waitress
Harbar, Akaroa
06.2012 - 03.2024
Part time Merchandiser
George Western Foods
01.2020 - 01.2022
- Ensure all products are displayed in the correct position and according to the store layout requirements
- Ensure all products are ticketed correctly in accordance with promotional and non-promotional requirements
- Effectively use 'off location' displays
- Rotate stock according to company procedures
- Fill racks ensuring maximum stock levels are achieved in store and minimum stock levels in store room
- Check and maintain the quality of products during handling and placement tasks
- Ensure all product display areas and backroom storage areas are clean and tidy.
Part time waitress
Tutto Bene
10.2020 - 02.2021
Education
Bachelor of Arts, Double major in Psychology and Sociology -
University of Canterbury
01.2023
Completed Year 9- 12 -
Christchurch Girls High School
01.2020
Completed Year 8 -
Selwyn House School
2015
Completed Year 1 - Year 7 -
Akaroa Area School
01.2014
Skills
- Exceptional Customer and Personal Service skills
- Strong listening, presentation and communication skills
- Social Perceptiveness
- Service Orientation
- Complex Problem Solving
- Excellent verbal & written communication skills
- Technical Support
- Scheduling
- Administrative Support
- Data Entry
Affiliations
- Netball - 2015 I was picked as a Canterbury Independent Primary School Netball Representative 2018 I won Most consistent player 2019- Hornby Netball Under 17 Team- Captain. PLAYER OF THE YEAR 2020- Hornby Netball Senior Team- Captain.
- Ball room dance - I have achieved my bronze level medals in Waltz, Quickstep, Jive, Foxtrot, and Argentine Tango
- Equestrian - Competitively since the age of three
- Snowboarding
- Reading
Timeline
Part time waitress
Tutto Bene
10.2020 - 02.2021
Part time Merchandiser
George Western Foods
01.2020 - 01.2022
Part time/ Full time Receptionist
Southwark Hotel & Apartments
02.2019 - Current
Part time waitress
Harbar, Akaroa
06.2012 - 03.2024
Bachelor of Arts, Double major in Psychology and Sociology -
University of Canterbury
Completed Year 9- 12 -
Christchurch Girls High School
Completed Year 8 -
Selwyn House School
Completed Year 1 - Year 7 -
Akaroa Area School
educational achievements
- Bachelor of Arts at the University of Canterbury - double Major in Psychology and sociology in 2024
- National Certificate of Educational Achievement (Level 3) in 2020
- National Certificate of Educational Achievement (Level 2) achieved with Merit in 2019
- National Certificate of Educational Achievement (Level 1) achieved with Merit in 2018
personal information
Date of Birth: 09/14/02
references
- Mr Anton Worley, previous employer, George Weston Foods, 021 987 215
- Mrs Gabby Stockman, Metro advances Director and Project Manager, 027 376 0831
- Mrs Rose Appo, Netball Coach, 0275514455
educational achievements
- Bachelor of Arts at the University of Canterbury - double Major in Psychology and sociology in 2024
- National Certificate of Educational Achievement (Level 3) in 2020
- National Certificate of Educational Achievement (Level 2) achieved with Merit in 2019
- National Certificate of Educational Achievement (Level 1) achieved with Merit in 2018
personal information
Date of Birth: 09/14/02
references
- Mr Anton Worley, previous employer, George Weston Foods, 021 987 215
- Mrs Gabby Stockman, Metro advances Director and Project Manager, 027 376 0831
- Mrs Rose Appo, Netball Coach, 0275514455
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