Annachez Hazlett
Upper Hutt
Summary
Dedicated and compassionate administrator with experience across frontline healthcare environments, including community services and hospital-based roles with Te Whatu Ora. Known for providing empathetic, patient-centred support to individuals and whānau, particularly in high-pressure and sensitive situations.
I have a genuine passion for the mental health sector, strengthened through both professional experience and personal exposure within my own whānau. This has driven my commitment to supporting others with understanding, respect, and care. I am recognised for my ability to remain calm under pressure, build trust with diverse communities, and contribute positively to safe and supportive environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrator
HVDHB Bee healthy
Lower Hutt
07.2016 - Current
- Managed high-volume incoming calls, providing friendly and professional support to parents, caregivers, and external providers
- Coordinated and processed referrals across multiple health and community organisations, ensuring timely follow-up and accurate documentation
- Enrolled children into the dental service, maintaining accurate patient records and ensuring all eligibility criteria were met
- Scheduled and confirmed appointments, reducing missed visits through proactive communication
- Worked closely with early intervention teams to support outreach initiatives and improve access to dental care for children
- Assisted in organising and supporting community events to promote oral health awareness
- Provided culturally appropriate support to families from diverse backgrounds, ensuring clear understanding of services and processes
- Maintained confidentiality and compliance with health information standards
Emergency receptionist
Te Whatu Ora
Lower Hutt
02.2013 - 06.2016
- Managed front desk operations in a fast-paced Emergency Department, acting as the first point of contact for patients and visitors
- Registered and admitted patients accurately into hospital systems under time-sensitive conditions
- Coordinated patient flow by liaising closely with triage nurses, doctors, and clinical staff
- Handled high volumes of phone calls and in-person enquiries with professionalism and empathy
- Maintained accurate and up-to-date patient records while ensuring strict confidentiality
- Assisted in prioritising administrative tasks during peak periods to support clinical efficiency
- De-escalated stressful situations with patients and whānau, providing reassurance and clear communication
- Supported emergency response processes by ensuring timely documentation and information flow
Executive Receptionist
Te whatu Ora
Lower Hutt
09.2010 - 02.2013
- Acted as the first point of contact for senior leadership, visitors, and stakeholders, delivering a professional and welcoming front-of-house service
- Managed executive calendars, meeting schedules, and room bookings to ensure efficient coordination of daily operations
- Handled incoming calls, emails, and enquiries with a high level of professionalism and confidentiality
- Coordinated meetings, including preparing agendas, taking minutes, and organising logistics
- Provided administrative support to executives and senior staff, ensuring deadlines and priorities were met
- Maintained secure handling of sensitive and confidential information
- Liaised with internal departments and external organisations to support communication and workflow
- Ensured reception and office areas were organised, presentable, and operating efficiently
Skills
- Compassionate Communication & Active Listening
- Confidentiality & Handling Sensitive Information
- De-escalation & Managing High-Stress Situations
- Frontline Patient Support & Customer Service
- Organisation, Scheduling & Multitasking in Busy Environments
Certification
- Restricted license
- First Aid
- Fire safety
Timeline
Administrator
HVDHB Bee healthy
07.2016 - Current
Emergency receptionist
Te Whatu Ora
02.2013 - 06.2016
Executive Receptionist
Te whatu Ora
09.2010 - 02.2013