Annalisa Te Whaiti
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Office Administrator
Tamanuhiri Tutu Poroporo Trust
05.2022 - 12.2023
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Customer Service Representative
Eastern Energy Service LTD (Z Garage)
12.2019 - 01.2021
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Cashier
Cotton On Kids
05.2017 - 11.2019
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Commercial Cleaner
Outsourced Client Solutions LTD
05.2014 - 12.2016
- Promoted team collaboration and improved morale with open communication, problem-solving skills, and mentoring junior staff members.
- Boosted operational efficiency with proper maintenance of equipment inventory levels and timely reporting of supply shortages or damages to supervisors.
- Refilled soap dispensers and air fresheners in bathrooms.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
General Hand
Ngati Porou Fisheries Limited
03.2011 - 12.2013
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Gisborne Girls' High School
Gisborne, NZSkills
- Preventive Maintenance
- Supply Inventory
- Office Supply Management
- Technical Support
- Booking travel
- Professional and Courteous
- Administrative Support
- Billing and coding
- Service Upselling
- Brand representation
- Payment Processing
- Staff Training
- Refund handling
- Issue Resolution
- Cash Register Operation
- Cash Management
Timeline
Office Administrator
Tamanuhiri Tutu Poroporo Trust
05.2022 - 12.2023
Customer Service Representative
Eastern Energy Service LTD (Z Garage)
12.2019 - 01.2021
Customer Service Cashier
Cotton On Kids
05.2017 - 11.2019
Commercial Cleaner
Outsourced Client Solutions LTD
05.2014 - 12.2016
General Hand
Ngati Porou Fisheries Limited
03.2011 - 12.2013
High School Diploma -
Gisborne Girls' High School
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