ANNALYN A. CRUZ
Tarlac City,WKO
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, and different paced setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
EXECUTIVE SERVICES
CLOUDSTAFF
11.2020 - 03.2022
- Handle hotel, resort, and car reservations
- Handle customer service concerns regarding the reservation
- Provide accurate information about the reservation
- Make sure member is aware of their benefits and that it is maximizing their use of it
- Offers the best property that suits their needs
CUSTOMER SERVICE REPRESENTATIVE
SITEL TARLAC
02.2017 - 09.2020
- Handle calls for Hotel Reservations
- Make sure guests will get the right hotel, check-in, and check-out dates, and the number of guests who will check-in
- Make the right modifications to guest reservations as necessary
- Enroll guests in the loyalty program
CUSTOMER SERVICE REPRESENTATIVE
SITEL TARLAC
08.2016 - 01.2017
- Handle Calls for order entry
- Handle Calls for service recovery
- Ensure that issues of customers are resolved
- Ensure that Customer satisfaction
FOOD ATTENDANT
OPA SOUVLAKI OF GREECE LONDONDERRY MALL
05.2013 - 05.2015
- Temporary cash custodian of the company
- Dealing with all the customers
- Preparing food and all equipment in the store
- Responsible for all the opening and closing paperworks required
- Supervising the whole shift in the absence of the Supervisor
FOOD ATTENDANT
KFC LONDONDERRY MALL
04.2012 - 04.2013
- Temporary cash custodian of the company
- Dealing with all the customers
- Preparing food and all equipment in the store
- Responsible for all the opening and closing paperworks required
ASST. MANAGER
KUWAIT FOOD COMPANY (AMERICANA)
02.2007 - 03.2012
- Company Overview: (RESTAURANT DIVISION) K.F.C
- Responsible for handling the whole operation per shift, receiving and entering deliveries, and ensuring the availability of all the products are hot and fresh as served to all customers
- Responsible for doing the schedule of the staff
- Doing all kinds of managerial paperworks
- Implement effective visit plans for existing customers to analyze needs, propose solutions, and take orders to meet targets
- Prepares sales and service agreements and records orders
- Follows up with Stock Keeper to ensure availability of items based on customers' needs
- Proposes special sales activities to reduce stock, and establish positive relationships with customers
- (RESTAURANT DIVISION) K.F.C
MANAGEMENT TRAINEE
CHOWKING FOOD CORP.
05.2006 - 11.2006
- Handling the whole operation per shift and all the staff on duty
- Doing the weekly schedule of the staff and their salary
- Doing the managerial paperworks
- To plan the necessary measures to meet the monthly sales targets
- To provide optimal customer service by company standards
- To monitor and adjust the management indicators of the store in order to achieve optimal levels
- To provide all necessary training and information to develop and integrate all team members
INSPECTOR
SUMITOMO DESIGN ENGINEERING
09.2005 - 03.2006
- Basically, inspecting every circuit-jigs product finished, and assigning in paperworks
- Implement the QA/QC management system at the site
- Coordinate quality inspections with all the site sub-contractors and vendors
- Verify that the quality-related site activities are in accordance with the applicable codes and standards
PRODUCTION COORDINATOR
ASIAN MUSIC TELEVISION IBC CHANNEL 13
02.2005 - 08.2005
- Arranging meetings with the managers, artists, and singers and setting a place for shooting
- Attending to the need of the hosts and all the production staff
CASHIER
JOLLIBEE FOOD CORP.
07.2004 - 01.2005
- Temporary cash custodian of the company
- Dealing with all the customers
Education
No Degree - HEALTH CARE ASSISTANT
Saint Camillus Healthcare Institute Inc.
Philippines04-2024
Skills
- Executive support
- Staff development
- Building Rapport
- Fast learner
- Flexible
- Great in multitasking and time management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team 15 - 30 staff members.
- Documented and resolved customer complaints which led to retained customer.
Certification
Caregiving NCII
Technical Educational Skills Development Authority
March 2024
Standard First Aid and Basic Life Support -CPR with AED
March 2024
Certificate of Completion Caregiver OJT
ST. Ralph Foundation and Medical Center
A 2024
Caregiving NCII
Saint Camillus Healthcare Institute
May 2024
Languages
English
Professional Working
Timeline
EXECUTIVE SERVICES
CLOUDSTAFF
11.2020 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
SITEL TARLAC
02.2017 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE
SITEL TARLAC
08.2016 - 01.2017
FOOD ATTENDANT
OPA SOUVLAKI OF GREECE LONDONDERRY MALL
05.2013 - 05.2015
FOOD ATTENDANT
KFC LONDONDERRY MALL
04.2012 - 04.2013
ASST. MANAGER
KUWAIT FOOD COMPANY (AMERICANA)
02.2007 - 03.2012
MANAGEMENT TRAINEE
CHOWKING FOOD CORP.
05.2006 - 11.2006
INSPECTOR
SUMITOMO DESIGN ENGINEERING
09.2005 - 03.2006
PRODUCTION COORDINATOR
ASIAN MUSIC TELEVISION IBC CHANNEL 13
02.2005 - 08.2005
CASHIER
JOLLIBEE FOOD CORP.
07.2004 - 01.2005
Caregiving NCII
Technical Educational Skills Development Authority
March 2024
Standard First Aid and Basic Life Support -CPR with AED
March 2024
Certificate of Completion Caregiver OJT
ST. Ralph Foundation and Medical Center
A 2024
Caregiving NCII
Saint Camillus Healthcare Institute
May 2024
No Degree - HEALTH CARE ASSISTANT
Saint Camillus Healthcare Institute Inc.
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