Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Annarosa Vela Unasa

Auckland,AUK

Summary

Dynamic and detail-oriented professional with extensive experience at Mondiale Warehousing and Distribution. Proven expertise in order picking and warehouse safety, complemented by strong customer service skills. Recognized for maintaining a positive attitude and effectively managing workloads, ensuring timely and accurate deliveries while fostering customer loyalty.

Overview

2025
2025
years of professional experience

Work History

Picker Packer

Mondiale Warehousing And Distribution

Driver, Warehouse Orders

Mondiale Warehousing And Distribution
04.2022 - 09.2024
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Customer Service Cashier

Wendys Fast Food
09.2021 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

James Cook High School
Manurewa, AUK
10.2021

Skills

  • Product packaging
  • Order picking
  • Warehouse safety
  • Time management
  • Labeling and tagging
  • Loading and unloading
  • Forklift operation
  • Workload prioritization
  • Team collaboration
  • Safety compliance
  • RFID scanning
  • Packing materials
  • Work order processing
  • Pallet jack usage
  • Barcode scanning
  • Quick learner
  • Attention to detail
  • Teamwork and collaboration
  • Heavy lifting
  • Customer service

Reference

Levi Maui

0224116172

Team Leader Felton Ltd


John Afakasi

021309861

Mondiale Operation Manager

Timeline

Driver, Warehouse Orders

Mondiale Warehousing And Distribution
04.2022 - 09.2024

Customer Service Cashier

Wendys Fast Food
09.2021 - 02.2022

Picker Packer

Mondiale Warehousing And Distribution

James Cook High School
Annarosa Vela Unasa