Annarosa Vela Unasa
Auckland,AUK
Summary
Dynamic and detail-oriented professional with extensive experience at Mondiale Warehousing and Distribution. Proven expertise in order picking and warehouse safety, complemented by strong customer service skills. Recognized for maintaining a positive attitude and effectively managing workloads, ensuring timely and accurate deliveries while fostering customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Picker Packer
Mondiale Warehousing And Distribution
Driver, Warehouse Orders
Mondiale Warehousing And Distribution
04.2022 - 09.2024
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Cashier
Wendys Fast Food
09.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Education
James Cook High School
Manurewa, AUK10.2021
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Labeling and tagging
- Loading and unloading
- Forklift operation
- Workload prioritization
- Team collaboration
- Safety compliance
- RFID scanning
- Packing materials
- Work order processing
- Pallet jack usage
- Barcode scanning
- Quick learner
- Attention to detail
- Teamwork and collaboration
- Heavy lifting
- Customer service
Reference
Levi Maui
0224116172
Team Leader Felton Ltd
John Afakasi
021309861
Mondiale Operation Manager
Timeline
Driver, Warehouse Orders
Mondiale Warehousing And Distribution
04.2022 - 09.2024
Customer Service Cashier
Wendys Fast Food
09.2021 - 02.2022
Picker Packer
Mondiale Warehousing And Distribution
James Cook High School