ANNA SUSANNA VENTER

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Safety Related Certificates/Training
• Constructsafe 2020 – Wellington, New Zealand
• Passport Civil 2020 – Wellington, New Zealand
• Competent Person A – The examination, making safe and declaring safe of surface mines, quarries, dumps and stockpiles 2015 – MQA, Phalaborwa, South Africa
• Working at Heights 2011 (Expired) – AAH Skills Training, Ogies, South Africa
• Basic Scaffold Inspection and Supervision 2010 (Expired) – New Horizon, Witbank, South Africa
• Incident Investigation 2008 – Dekra, Centurion - Pretoria, South Africa
• Risk Assessment 2008 – Dekra, Centurion - Pretoria, South Africa
• Hazard Identification 2008 – Dekra, Centurion - Pretoria, South Africa
• Intro to Samtrac 2008 – Nosa, Centurion - Pretoria, South Africa
• Samtrac 2008 – Nosa, Centurion - Pretoria, South Africa
• ISO 9001, 14001, 18001, 22001(Introduction) – SSS, Klerksdorp, South Africa
• Beauty Related Diploma
• ITEC International Diploma 2002 - Susca Watts Academy, Lynnwood - Pretoria, South Africa
• Diploma in Beauty Therapy 2003 – Susca Watts Academy, Lynnwood - Pretoria, South Africa
• Advanced Diploma in Beauty Therapy (City and Guilds) 2004 – Villa da Mor, Secunda, South Africa

• Kāinga Ora – Homes and Communities, Senior Housing Support Manager, Lower Hutt | New Zealand, May 2022, Present, Build positive, trust-based relationships with customers and whānau which maintain their rights and dignity - identify and respond to their housing support needs, Identify other wellbeing needs and refer or connect them to support services, or advocate on their behalf as per our guidelines, Guide and support customers as their situation changes and target early intervention opportunities working with whānau using a strength based approach to find the most appropriate solution and support to achieve positive outcomes where possible, Support customers to meet their tenancy commitments, including those regarding neighbourliness, upkeep of the home and planning their rent payments so that these are made on time, Support customer and whanau to settle into their home and community and to ensure the home is fit for purpose, Work collaboratively with Maintenance to proactively manage maintenance request that impacts of whanau well-being, Use strengths-based communication and empathy skills to encourage and empower customers to advance their wellbeing with the support of care plans, Use strong networking skills to leverage and build trusting relationships with the community, local agencies, and service support providers to collaboratively respond to the needs of each whānau, Provide peer support to other Senior Housing Support Managers and take collective responsibility for the delivery of a consistent, quality regional practice. Ensure alignment to national practice guidelines, Mentor, support and assist Housing Support Managers in all aspects of the delivery of a quality practice. Take collective responsibility for achieving the team’s objectives, Work collaboratively with other regional teams to align and prioritise individual whānau housing needs as required, Ensure that Kāinga Ora meets our tenancy management obligations under the Residential Tenancies Act, Effectively identify and escalate risks (and any ideas to reduce the risk) to the Team Leader and provide suggestions on how risks may be reduce or mitigated. Identify wider Kāinga Ora risks and take action to minimise their impact, Capture and maintain customer records in a consistent and timely manner in the appropriate internal system, aligned to Kāinga Ora guidelines and standards, Work in a professional manner, in line with other relevant legislation, regulation, policies, codes of ethics/practice and training provided, Identify opportunities for improvement and innovation and make recommendations or offer suggestions to the Team Leader and Advisor Wellbeing Support for improving current practice, services, systems, and procedures, Actively participate in continuous learning through skill development and training, peer reviews, customer, and leader feedback, to improve the effectiveness of the Senior Housing Support Manager role, Be proactive, raising any concerns with your leader as soon as practical, in relation to personal wellbeing, Contribute to enhancements of the role and to quality outcomes for each whānau
• Emerge Aotearoa, Transitional Housing Navigator, Lower Hutt | New Zealand, Dec 2020, May 2022, Undertakes initial assessments for people referred by WINZ for emergency housing, Establishes a rapport and maintains good relationships with tenants and their friends, whanau, and other community support as appropriate, Works with tenants to identify key goals and provide encouragement and support in the achievement of those goals (including accommodation). This includes identifying opportunities and barriers that helped with/ prevented them from accessing resources in the past, working in a partnership through the process of finding information building their skills rather than providing answers, and providing support once the tenant has left emergency housing to ensure that they are supported and are able to engage effectively with services and resources, Undertakes a final assessment and exit interview for each tenant at the end of their stay and uses this feedback to further strengthen the quality and appropriateness of the services provided, Encourages appropriate community participation and ensure that an integrated approach is taken. This includes working closely with relevant colleagues, community providers, clinical teams, and other external teams, Monitor tenants’ levels of wellbeing, ensuring that any concerns/incidents or accidents are reported and documented appropriately, Engages with and maintain strong relationships with relevant internal and external stakeholders, Builds trusting and engaging relationships with tenants, Assists work colleagues and help when required and work to find common solutions to problems, Develops and maintain relevant relationships and networks in the community that will facilitate access to resources and services for tenants, In a partnership with tenants, encourages, and builds a sustainable network of community support, including whanau/family, friends, and other individual groups in the community, Assist and encourage tenants to sustain their tenancies
• KCC Limited Concrete Cutting and Drilling, Safety Coordinator, Upper Hutt | New Zealand, Sept 2020, Nov 2020, Help to implement a few safety systems, Incident investigations, Updating of registers, Compiling JSEA’s and SSSP’s for approval, General office administration, PPE Sign out to operators
• Bosch Car Service Centre, Office Administrator, Zeerust | South Africa, Aug 2018, Dec 2019, Procurement of stock and parts for the workshop and for customers, Customer Quotations, Invoicing, Account payments, Bookings for Customers to have their vehicles serviced
• LA Crushers, Safety Officer, South Africa, March 2013, May 2018, Auditing of Site Supervisor’s Safety Files, Auditing of Safety Representatives’ Safety Files, Auditing of Key Control Files – ensuring that no vehicle was taken without authority and the necessary licenses, Auditing of Daily Vehicle Checklists – ensuring all areas on the checklist was completed as per Mining procedure, Weekly auditing of Site Supervisors Safety Interactions with employees, Daily Site visits to ensure compliance to Operating Procedures, Compiling weekly safety reports and monthly standby reports, Conducting weekly Planned Job Observations and Safety Interactions, Attend weekly and monthly safety meetings with Clients and Managers, Conducting incident investigations and putting remedial actions in place, Formed part of the Job Grading Forum, Formed part of the team that developed the company’s Golden Rules, BBS (Behaviour Based Safety), Targets and Objectives for 2015, Safety Strategy and Safety Policy for 2015, Formed Part of the team that developed our “Silly Season Initiative” for 2014 – 2017, Scribe for weekly and monthly Safety Meetings, Designing monthly health flyers, Updating of PJO Matrix on a weekly basis, Scribe for Incident Investigations, Developed the Company’s Incident Investigation Document, Reviewing of old and compiling of new Safety and Environmental Procedures, Part of our company’s monthly Safety and Production meeting (Part of my Personal Development Program), Compile monthly EXCO report including the Income Statement feedback
• Southey Construction, Safety Officer, South Africa, Dec 2008, Oct 2012, Compiling Risk Assessments, Compiling Daily Safety Talk Topics, Took the initiative to redo the whole safety file system, Conduct Incident Investigations on a regular basis, Ensure all the checklists are completed according to company policies and procedures, Act as Chairperson at the SHE Committee meetings, Appointed as the responsible First Aid Consultant at the company, Adhere to health and safety standards by ensuring all medicals are still valid, Responsible for daily headcount report by capturing the amount of people on site everyday, Appointed as the person responsible to act on injuries on duty which includes taking injured workers to hospital, Draught and submit monthly and weekly reports with regards to health and safety issues to management, I’ve moved between different sites within the company, getting to know the different fields of service the company offer, Worked together with the training manager to ensure all people get trained and all training are on record before big shutdowns
• Hoeveldrif Electrical, Safety Officer, South Africa, Feb 2008, Nov 2008, Conducting risk assessments daily, Ensure checklists are completed according to company policy and procedure, Conduct incident investigations, Implement, and maintain various administration systems and duties
• Apex Real Estate, Real Estate Agent, South Africa, June 2007, Jan 2008, Listing of properties that customers want to sell, Selling of properties, Admin – Compiling the sale documents for the bond requests as well as for the transfer attorney, Liaising with clients to find out who is in the market for selling/buying property
• Keletso Cosmetics, Travelling Soft Laser Therapist, Botswana, June 2006, March 2007, Doing hands on facial treatments and helping clients sort out skin problems, Selling & promoting of facial as well as beauty products, Travelling to different towns monthly to do facial treatments and promote products
• Placécol, Travelling Soft Laser Therapist, South Africa, April 2005, May 2006, Doing hands on facial treatments daily and other body treatments whenever it was required, Selling & promoting of facial as well as beauty products, Travelling to different salons and pharmacies daily to do facial treatments and promote products

While working as a Senior Housing Support Manager, I also sat at the FVIARS table. High rated Family Harm cases are discussed on a weekly basis and supports are placed around the families going through Family Harm.