Dedicated advisor with expertise in case management and workshop facilitation. Proven ability to enhance client engagement and deliver impactful training programs.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Advisor
Ministry Social Development
Greymouth, West Coast
01.1999 - 10.2025
Advised clients on social services and community resources available.
Collaborated with multidisciplinary teams to create effective service delivery plans that addressed client needs.
Facilitated workshops educating clients on available programs and benefits, enhancing their access to resources.
Instructed individuals in job search and application strategies, resume writing and interview skills.
Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
Established and supervised peer-counseling and peer-tutoring programs, fostering community support and personal development.
Led recruitment efforts by coordinating outreach initiatives and managing enrollment processes.
Provided training and mentorship to junior staff on case management practices.
Maintained accurate client records using departmental software systems efficiently.
Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
Advised students on course selection and academic pathways.
Skills
Career counseling
Case management
Client database management
Workshop facilitation
Program marketing
Community engagement
Report generation
Analytical thinking
Problem solving
Decision-making
Solution-oriented approach
Team collaboration
Client relationship management
Effective communication
Active listening
Negotiation
Conflict resolution
Networking strategies
Goal setting
Languages
Maori
Elementary
Certification
Most relevant
L3 Management Certificate
Full drivers Licence & transport
Referee
Michelle Martin Labour Market Manager, Ministry Social Development, Nelson / West Coast Region