Anne-Maree Grimwood
Masterton,Wellington
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Team Manager
Pathways Health limited
Masterton, WGN
06.2018 - 05.2023
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance on [Timeframe] basis and coached and trained [Number] team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Established and maintained performance, quality and service standards for professional customer care.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Community Support Worker
Pathways Health Limited, Withdrawal Management
05.2013 - 05.2018
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Formulated and implemented outreach strategies to engage individuals and families in need of social services.
- Collaborated with community partners to develop and implement strategies to meet social service needs.
- Aided in identification of individuals and families in need of social services to provide benefits and resources.
- Established networks to increase community awareness of new programs.
- Assisted in implementation of community support services in alignment with needs.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
Health Care assistant
Lansdowne Court lifecare
10.2011 - 05.2013
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Observed patient skin conditions and reported findings to registered nurse.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Communicated effectively with patients and families to provide information about care and treatment.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to patients in hospital facility.
Personal Care assistant
Rose Waterworth
08.2011 - 11.2011
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Roseneath care Services
02.2009 - 08.2011
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Delivery Expert
The Dominion Post
Greytown, WGN
02.2006 - 06.2010
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff.
Education
HNZ Fundamentals of Palliative care -
National Certificate in Community Support Services Level 3 (Core Competencies - undefined
National Certificate in Community Support Services (Residential - undefined
National Diploma -
Careerforce
Wellington, WGN 03.2016 - 10.2017
No Degree - Mental Health And Addiction Level 4
Blue Print For Learning Wise Group
Hamilton 04.2001 -
Skills
Strategic planning
Gardening and home crafts
I enjoy time in my gardens in fine weather and in the not so great weather indoor crafts.
Timeline
Team Manager
Pathways Health limited
06.2018 - 05.2023
National Diploma -
Careerforce
03.2016 - 10.2017
Community Support Worker
Pathways Health Limited, Withdrawal Management
05.2013 - 05.2018
Health Care assistant
Lansdowne Court lifecare
10.2011 - 05.2013
Personal Care assistant
Rose Waterworth
08.2011 - 11.2011
Roseneath care Services
02.2009 - 08.2011
Delivery Expert
The Dominion Post
02.2006 - 06.2010
No Degree - Mental Health And Addiction Level 4
Blue Print For Learning Wise Group
04.2001 -
HNZ Fundamentals of Palliative care -
National Certificate in Community Support Services Level 3 (Core Competencies - undefined
National Certificate in Community Support Services (Residential - undefined
Similar Profiles
Jimmy MadadiJimmy Madadi
Data Science and Analytics Associate at Pathways Technologies LimitedData Science and Analytics Associate at Pathways Technologies Limited
Dan HardingDan Harding
Custodial Lead at Pathways Health Centre For ChildrenCustodial Lead at Pathways Health Centre For Children
BRYCE THOMPSONBRYCE THOMPSON
Intern at Pathways Community Mental HealthIntern at Pathways Community Mental Health