Summary
Overview
Work History
Skills
Interests
Timeline
80
Anne Ngatai

Anne Ngatai

Summary

Elevated Anndion Lodge to a 5-star Qualmark rating, showcasing strong empathy and an eye for detail. At Pacific Helmets NZ Ltd, revolutionised inventory management, enhancing operational efficiency. Achieved a remarkable occupancy increase from 20% to 96% at Marton Motel, demonstrating exceptional problem-solving and customer service skills.

Knowledgeable [Desired Position] with solid background in enhancing guest experiences across various settings. Proven track record in resolving guest inquiries and delivering memorable interactions. Demonstrated aptitude in maintaining welcoming atmosphere and effective communication skills.

Overview

36
36
years of professional experience

Work History

Guest Experience Host

Anndion BnB @ Carters
01.2021 - 08.2023
  • Setup processes, online marketing and booking sites.
  • Designed and created a welcoming and comfortable environment for guests.
  • Managed reservations accurately, reducing potential booking conflicts or issues.
  • House kept daily keeping a high standard of presentation.
  • Worked as many hours/days as required for the smooth running of the BnB.
  • Sold Anndion BnB@Carters and shifted to Rotorua where we have now settled in the Rotorua Lakes Lifestyle Village.

Motel Manager

Marton Motel.
02.2017 - 11.2018
  • Setup procedures for the efficient running of the motel and smooth check-in and check-outs.
  • Modernised the interior of the rooms, refreshed the building exterior and grounds.
  • 6 unit motel that we took the occupancy from 20% to 96% in a matter of months.
  • Maintained the high occupancy rates by implementing competitive pricing strategies and promotions.
  • Managed operations with Dion 24/7 for great customer service.
  • Sold the Marton Motel and took a well earned break travelling round both islands in our beautiful bus called "Anndion Dream".

Hotel Manager

Anndion Lodge, Apartments & Conference Centre.
02.2000 - 02.2017
  • Established the 13 room Lodge to a 5 star Qualmark rating from a derelict building. Revived 8 apartments, a restaurant and conference centre in neighbouring properties over a 5 year period.
  • Setup policy's and procedures for all departments.
  • Employed 14 staff and multi tasked them between departments.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Developed and implemented marketing strategies to promote hotel services.
  • Won 6 business and hospitality awards plus received many other accolades.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Monitored all departments keeping our standards at a high level.
  • Worked 24/7 to ensure the smooth running of the business.
  • Sold Anndion Lodge after 17 years, we took the Marton Motel as a part of the deal to achieve a sale.

Office Manager, Ass Factory Manager, Store Person.

Pacific Helmets NZ Ltd
07.1987 - 02.2000
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Weekly payroll.
  • Setup a new part-numbering system in stores for a more streamline operation.
  • Built solid relationships with suppliers for seamless supply and pricing.
  • Assisted the factory manager with the smooth operation of the factory workings.
  • Worked in all areas of the business.
  • Left Pacific Helmets to start up our business the Anndion Lodge.

Skills

  • An eye for detail
  • Strong empathy
  • Social perceptiveness
  • Time management
  • Customer service
  • Problem-solving
  • Customer relations

Interests

Motor Homing

Fishing

Family

Travel

Timeline

Guest Experience Host

Anndion BnB @ Carters
01.2021 - 08.2023

Motel Manager

Marton Motel.
02.2017 - 11.2018

Hotel Manager

Anndion Lodge, Apartments & Conference Centre.
02.2000 - 02.2017

Office Manager, Ass Factory Manager, Store Person.

Pacific Helmets NZ Ltd
07.1987 - 02.2000

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Anne Ngatai