Anne O’Connor
Christchurch
Summary
Office Manager with a track record of improving operational efficiency and financial accuracy at Radius Care. Proficient in QuickBooks and building strong customer relationships, excelling in team collaboration and detail-oriented processes. Expertise in onboarding and training, consistently upholding high service standards.
Overview
27
27
years of professional experience
Work History
Office Manager
Radius Care
01.2021 - Current
- Approved daily time sheets for 94 staff members using Humanforce. while managing reception and incomming calls
- Ensured coverage for all shifts, addressing absenteeism effectively.
- Processed monthly petty cash with accurate coding for financial records.
- Managed resident comfort accounts, ensuring accuracy in income and expenses with QuickBooks.
- Collected outstanding arrears to maintain financial health of the facility.
- Onboarded new residents by creating profiles on eCase and Medimap, including quoting services.
- Completed admission documentation, including agreements with residents and families.
- Assisted residents with applications for government subsidies.
- manage onboarding of new staff into the facility incuiding orientation
- Manage all training records for 94 staff uploading training to Bamboo,
- Generate Resident and staff reports
- Provided training to new hires on office policies and procedures.
- Proficent in microsoft office suite and all inhouse systemems, Ecase, Medimap, Bamboo and humanforce, RIMS
Administrator / Office Manager
Bridgestone Tyres
01.2019 - 01.2021
- Managed invoicing processes, ensuring timely and accurate financial records.
- Coordinated supplier orders to maintain optimal inventory levels.
- Cultivated strong customer relations to enhance satisfaction and retention.
- Implemented health and safety protocols, promoting a safe work environment.
- Executed general administrative tasks to support daily operations.
- Processed customer invoicing efficiently while assisting with customer service and sales inquiries.
Administrator / Office Manager
INDUSTRIAL SITE SERVICES
01.2018 - 01.2019
- Streamlined timesheet management for all staff and temporary personnel.
- Processed quotes and issued to clients promptly.
- Conducted monthly invoicing and debt management to optimize cash flow.
- Managed job costing versus income to ensure project profitability.
- Ordered supplies from vendors to maintain inventory levels.
- Issued new employee packs and updated standard operating procedures, collaborating with HR.
- Developed and maintained health and safety plans, updating incident reporting protocols.
- Performed general administrative tasks to support operational efficiency.
Administrator / Paramedic
HEALTHCARE HORIZONS LIMITED
01.2005 - 01.2018
- Executed daily reconciliations of accounts to ensure accuracy and compliance.
- Processed all accounts payable and receivable transactions each day.
- Managed payroll processing to guarantee timely employee compensation.
- Maintained certification as Xero partner, enhancing software utilization.
Administrator
COURSEY & ASSOCIATES LIMITED
01.2005 - 01.2018
Casual Ambulance officer - Paramedic
ORDER OF ST JOHN
01.2009 - 01.2016
- Emergency response to medical and trauma incidents
- Mentoring of Volunteers
- Continuous clinical education
Emergency Communications Officer / Senior Dispatcher
ORDER OF ST JOHN – Southcom
01.2006 - 01.2015
- Managing urgent and non urgent ambulance responses
- Answering 111 calls
- Answering non urgent calls
- Mentoring new staff
- Managing urgent and non urgent ambulance responses
INLAND REVENUE DEPARTMENT, Christchurch
01.1998 - 01.2009
Administrator / Office Manager
RYAN RECRUITMENT TEMP – GLASS RELATE
01.2018
Education
Paramedic -
New Zealand Ambulance/New Zealand Qualifications Authority
01.2008
Accounting 1A Paper - Computer Skills
Christchurch Polytechnic
Christchurch01.1989
Sixth Form Certificate -
Sacred Heart College
Christchurch01.1987
Skills
- Communication skills
- Interpersonal skills
- Operational knowledge of St John
- Customer service expertise
- Calm demeanor
- Empathy for others
- Team collaboration
- Pre-hospital emergency care experience
- Computer proficiency
- IT systems knowledge
- Attention to detail
- Practical mindset
Telephone
(021) 511524
References
Will be provided on request
Professional Development
- Current COA
- Current Bar managers licence
- XERO Financial System
- CIMS Level 4
Timeline
Office Manager
Radius Care
01.2021 - Current
Administrator / Office Manager
Bridgestone Tyres
01.2019 - 01.2021
Administrator / Office Manager
INDUSTRIAL SITE SERVICES
01.2018 - 01.2019
Administrator / Office Manager
RYAN RECRUITMENT TEMP – GLASS RELATE
01.2018
Casual Ambulance officer - Paramedic
ORDER OF ST JOHN
01.2009 - 01.2016
Emergency Communications Officer / Senior Dispatcher
ORDER OF ST JOHN – Southcom
01.2006 - 01.2015
Administrator / Paramedic
HEALTHCARE HORIZONS LIMITED
01.2005 - 01.2018
Administrator
COURSEY & ASSOCIATES LIMITED
01.2005 - 01.2018
INLAND REVENUE DEPARTMENT, Christchurch
01.1998 - 01.2009
Paramedic -
New Zealand Ambulance/New Zealand Qualifications Authority
Accounting 1A Paper - Computer Skills
Christchurch Polytechnic
Sixth Form Certificate -
Sacred Heart College
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