Anneke Henderson
Hamilton,Waikato
Summary
Friendly and efficient Claims Technician recognized for high productivity and ability to complete tasks swiftly. Possess specialized skills in claims processing, data analysis, and regulatory compliance which contribute to handling claims with precision and speed. Excel in communication, problem-solving, and adaptability, ensuring smooth operations within fast-paced environments.
Overview
23
23
years of professional experience
Work History
Claims Technician
Sedgwick
Hamilton, Waikato
02.2023 - Current
- Claim lodgement, triaging, organising trades and reporting to insurers during my time as in the incident response team for property claims during cyclone Gabrielle and also when working as a claim technician for Vero virtual assessment claims.
- More recently handling both motor and property claims for HDI where I get to correspond with brokers, and Loss adjusters.
- Respond promptly to customer, broker and third party insurer inquiries regarding claim status or other issues related to their accounts.
- Identified areas for improvement in existing processes and procedures.
- Collect recovery when appropriate for claims.
- Review policies for cover and handle both high value and complicated claims in both light motor, heavy motor and property claims.
- Working as a part of the TPA team to create a professional and cost effective service for Sedgwick and Dual New Zealand.
Graphic Designer and Facepainter
Sweetcheeks Collectiv
Hamilton, Hamilton
10.2016 - Current
- Oversaw the production process, including selecting paper, inks, and finishes for print materials.
- Conferred with clients to determine requirements and layout designs.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Selected colors and themes while adding functionality to create new designs and branding for clients and weddings
- Designed two caravan wraps
- Logo design
- Custom Art prints
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Utilized Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create visually appealing designs.
- Oversaw product design, print design and marketing collateral from concept to completion.
- Meet directly with clients for face painting at both public, work and private events.
- Both face and body painting
- Communicating and providing a fun and safe face painting experience for all ages.
- Creating quotes and invoices
Kindergarten Assistant
Kindergartens Waikato
Hamilton , Hamilton
03.2022 - 02.2023
- Provided safe and fun learning environment for 2-5 year olds over a variety of different kindergartens around the Waikato.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Met parents and families
- Assisted teachers when necessary
- Prepared visual aids, equipment and classroom displays to foster learning.
- Supervised children during recess and other outside activities.
- Helped maintain a safe learning environment by monitoring student behavior at all times.
- Assisted in developing literacy skills through reading reinforcement activities such as phonics drills and vocabulary games.
- Contributed ideas for new teaching strategies based on observations of the classroom environment.
Engraver and Graphic Designer
Emblems New Zealand
Hamilton, Hamilton
02.2002 - 02.2016
- Created items on screen and then brought them to life.
- Worked with multiple mediums including paper, plastic, glass, metal, wood and vinyl.
- Used a variety of machines including lasers, engravers, printers, vinyl cutters and sand blasters.
- Worked up to an assistant manger role
- Taught colleagues procedures and skills needed for the job
- Met with clients to help create awards
- Delivered and installed some awards on site
Education
Computer Graphic Design - Graphic Design
University of Waikato
Hamilton 01-2006
Skills
- Great time management
- Customer service
- Multitasking capacity
- Work great as a team
- Claims processing
- Phone and computer skills
- Reporting
- Great mathematical skills
- Organizing and prioritizing work
Affiliations
- I love running and hiking
- Spending time with family and friends
- Animals
- Creating things with my hands
- Currently rennovating our home
Last words:
- I would love to work in a more permanent position to allow me to grow not only in my role as a claims technician, but as a member of Sedgwick,TPA and offer a more financially secure position for me and my family.
- Thank you for your time.
Timeline
Claims Technician
Sedgwick
02.2023 - Current
Kindergarten Assistant
Kindergartens Waikato
03.2022 - 02.2023
Graphic Designer and Facepainter
Sweetcheeks Collectiv
10.2016 - Current
Engraver and Graphic Designer
Emblems New Zealand
02.2002 - 02.2016
Computer Graphic Design - Graphic Design
University of Waikato