Annelise Thompson
Lake Rotoma,Lake Rotoma
Summary
I am a warm, friendly, and reliable individual with strong communication and collaboration skills. With a deep sense of empathy, I genuinely enjoy helping others, particularly elderly people, ensuring they feel valued, respected, and cared for. My experience as a caregiver for my grandfather has strengthened my ability to provide compassionate and attentive support while maintaining a high level of responsibility. I take pride in my strong work ethic, attention to detail, and honesty in everything I do. I am always eager to learn new skills and grow both personally and professionally. My experience in the hospitality sector i posess a strong passion and love for food and customer satisfaction. I am a mature team worker, adaptable to all challenging situations. I am able to work well both in a team environment as well using initiative working well under pressure. I am keen to work in a role where i can make a positive difference in peoples lives bringing dedication kindness to every interaction.
Overview
17
17
years of professional experience
Work History
Air BnB/Holiday Home Manager
Self Employed
Rotorua, Lake Rotoma
08.2024 - Current
- Provide the highest quality service to holiday home owners
- Guest communication and working alongside homeowners to ensure guests are fully supported before, during, and after their stay.
- Manage all cleaning, home maintenance and security for holiday homes.
Innlist Holiday Home/Airbnb Cleaner
Amy Unuwai
Rotorua, Rotorua
06.2023 - 01.2025
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Made and reset beds for guests.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Transported trash bags to designated disposal areas.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored building security and safety by locking doors or avoiding hazards.
Elderly Caregiver
Self Employed
Lake Tarawera, Rotorua
02.2017 - 10.2020
- Helping with daily activities such as bathing, dressing,grooming
- assisting with mobilty
- Preparing and serving meals based on dietry needs
- Assisting with housekeeping, laundry, and maintaining a clean environment.
- Transportation to and from commitments eg health appointments, business events and meetings
- Administering medication as prescribed
- Providing emotional support
The Landing Cafe- Barista/Waitress
Peter Watson
Lake Tarawera, Rotorua
03.2015 - 12.2017
- Greeted customers in a friendly manner, answered questions and recommended specials, wine, and desserts.
- Took coffee and beverage orders accurately and prepared them for customers quickly and effectively.
- Maintained a clean and professional appearance and dining area for customer satisfaction.
- Prepared food orders, such as sandwiches, salads, cakes and slices and ensuring food cabinet was well stocked and well presented.
- Delivered excellent customer service.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Served plated dinners, buffet-style dinners, and passed hors d'oeuvres for dinner parties.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness, and maintain proper sanitation.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered phone enquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service, and escalated more advanced issues to management for resolution. Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
The Buried Village-Barista/Cafe Attendant
Pam Mc Grath
Lake Tarawera, Rotorua
01.2008 - 12.2009
- Barista Manager/kitchen hand
- Greeted customers, answered their questions and provided them with assistance.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Executed cash transactions quickly and accurately.
- Stocked food cabinets
- Coordinated with team members to manage peak times efficiently.
- Completed all cleaning duties throughout cafe maintaining a high level of cleanliness.
Education
National Certificate in Smart Study (Level 4) 2014 - Health And Wellness
Toi Oho Mai/Waiariki Institute
Rotorua11-2014
National Certificate in Health, Disability, Aged Care Support (Core Competencies) (Level 3) 2014 - Health And Wellness
Toi Oho Mai/Waiariki Institute
Rotorua08-2014
National Certificate Business Administratiion And Computing Level 3 - Business Administration
Practical Education Institute
Palmerston North, NZ08-2012
Natiional Certificate Level 3 - Hospitality
The Professional Bar School
Auckland, NZ11-2004
NCEA Credits Level 1 & 2
Rotorua Lakes High School
Rotorua, NZ12-2002
Skills
- Excellent communication skills
- Customer service skills
- Attention to detail
- Reliability
- Flexibility
- Work ethic
Hobbies
- Outdoor Hiking
- Cooking and Baking
- Whanau Time
- Upskilling
References
References available upon request.
Timeline
Air BnB/Holiday Home Manager
Self Employed
08.2024 - Current
Innlist Holiday Home/Airbnb Cleaner
Amy Unuwai
06.2023 - 01.2025
Elderly Caregiver
Self Employed
02.2017 - 10.2020
The Landing Cafe- Barista/Waitress
Peter Watson
03.2015 - 12.2017
The Buried Village-Barista/Cafe Attendant
Pam Mc Grath
01.2008 - 12.2009
National Certificate in Smart Study (Level 4) 2014 - Health And Wellness
Toi Oho Mai/Waiariki Institute
National Certificate in Health, Disability, Aged Care Support (Core Competencies) (Level 3) 2014 - Health And Wellness
Toi Oho Mai/Waiariki Institute
National Certificate Business Administratiion And Computing Level 3 - Business Administration
Practical Education Institute
Natiional Certificate Level 3 - Hospitality
The Professional Bar School
NCEA Credits Level 1 & 2
Rotorua Lakes High School
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