QingRu Annemarie Wen
⅙ Castaing Cre Te Atatu South,AUK
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Open and Willing to try new things.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Belgravia Leisure
06.2023 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Trained new team members on company procedures, customer service and issue resolution.
Food Packing Line Worker
My Food Bag
05.2022 - 03.2023
- Identified when my responsible items were needed and packaged within a short amount of time.
- Cooperated with coworkers to keep line going.
- Passionate about learning and committed to continual improvement.
Delivery
Wellbeing Charitable Trust
10.2021 - 12.2021
- Provided exceptional customer service during drop-offs, fostering loyalty among clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Delivered packages to customer doorsteps.
- Helped people in need during covid lockdowns.
- Volenteer work
Education
Bachelor of Health Sciences - Medical Science
University of Auckland
Auckland, NZ12.2024
High School Diploma -
Mt. Albert Grammar School
MOUNT ALBERT, NZ11.2023
Skills
- Hospitality services
- Call Answering and Routing
- Mail handling
- Verbal and written communication
- Cash Handling (math)
- Customer Complaint Resolution
- Relationship Building
- Customer Service
- Team Collaboration
- Problem-solving skills
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Maori
Elementary
Timeline
Front Desk Receptionist
Belgravia Leisure
06.2023 - Current
Food Packing Line Worker
My Food Bag
05.2022 - 03.2023
Delivery
Wellbeing Charitable Trust
10.2021 - 12.2021
Bachelor of Health Sciences - Medical Science
University of Auckland
High School Diploma -
Mt. Albert Grammar School
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