Annemieke Verstraten
Matamata,WKO
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
The Coffee Gallery
07.2023 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence.
- Led employee relations through effective communication, coaching, training, and development.
- Completed cash and credit card transactions accurately using POS software.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Assistant Venue Manager
Kiwanda Café - Zarraffas coffee
09.2021 - 07.2023
- Maintain proper food health and safety procedures
- Rostering shifts
- Recording profit and losses for the business, reporting back to Headquarters
- Making specialty coffee - cold drip, cold brew, nitro cold brew, pour over
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Banquet Server
Stamford Plaza
04.2021 - 08.2021
- Engaged guests in friendly conversation when appropriate and regularly checked on needs such as drink refills and special requests
- Set up tables, buffets, and service areas to prepare for different types of banquets
- Inspected meeting rooms to verify set-ups and correct any problems before guests arrival
- Checked on guests regularly to provide excellent customer service and anticipate needs
- Examined identification of guests before serving alcohol to protect company from liability
- Executed exceptional food, beverage, and service standards personally, as well as supporting team members in providing excellent service
- Kept work areas neat and clean to maintain safe environment.
Barista, Food and Beverage
The Coffee Gallery
09.2018 - 03.2021
- Cleaned kitchen equipment, glasses, and silverware frequently to minimize infection and cross-contamination risks
- Worked effectively with small, intimate gatherings and large crowds to offer professional service and polished hospitality
- Assisted staff with maintaining clean and orderly kitchen and service environments
- Tended to spills, broken glass, and clogged drains to protect staff and patrons
- Maintained courteous and hospitable demeanor to effectively serve guests and assist team members.
Shift Manager
Sweet Painted Lady
04.2017 - 09.2018
- Coordinated work handoffs and schedules with other Shift Managers
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Supervised staff, including development of team leaders to improve team management.
Education
NCEA Level 3, University Entrance, Excellence in Sport Studies, Achieved Merit NCEA Level 3, Numerous sporting awards, RSA certificate -
Matamata College
Skills
- Cleaning and sterilization
- Customer service
- Food safety
- Team Player
- Attention to Detail
- Motivational Skills
- Project Management
- Influencing Skills
- Workload Management
- Decision Making
- Quality Assurance
- Critical Thinking
- Continuous Learning
Timeline
Team Leader Manager
The Coffee Gallery
07.2023 - Current
Assistant Venue Manager
Kiwanda Café - Zarraffas coffee
09.2021 - 07.2023
Banquet Server
Stamford Plaza
04.2021 - 08.2021
Barista, Food and Beverage
The Coffee Gallery
09.2018 - 03.2021
Shift Manager
Sweet Painted Lady
04.2017 - 09.2018
NCEA Level 3, University Entrance, Excellence in Sport Studies, Achieved Merit NCEA Level 3, Numerous sporting awards, RSA certificate -
Matamata College
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